At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits.

Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

It’s a place that works for you.

About the Role:

This role is responsible for in-house, third-party claims handling and requires a solid background in casualty and liability claims. The incumbent must be proficient in investigating, evaluating, and resolving claims, including significant experience with third-party property damage and bodily injury. Experience handling claims under Commercial General Liability policies is required. Experience as a casualty and liability claims adjuster handling municipal and multi-line claims is considered a strong asset.

The role is responsible for providing guidance and assisting the legal team of the Legal and Clerks Services Departments (LCS) on claims handling for the Corporation and will work closely with the team to meet the department’s goal to provide cost effective, high quality and efficient service.

To be successful in this role, the incumbent will be a critical thinker with strong knowledge of current insurance legislation and legal processes. They will be adept at problem-solving and will use strong communication and organizational skills to carry out the duties and responsibilities outlined below. These responsibilities reflect the principal functions of the position and are not intended to be a comprehensive list of all work requirements.

What You'll be Doing:

• Administers and investigates the day-to-day claims for the Corporation, including third party and first party claims, and incident monitoring/reporting.
• Investigates, negotiates, resolves, or denies claims made against the Corporation for general liability losses, including bodily injury and property, within authorized limits as delegated by the Insurance Supervisor and City Solicitor.
• Works closely and collaborates with internal and external partners including the Insurance Supervisor and City Solicitors, claimants, insurance adjusters, assigned legal counsel, insurers, and insurance providers, to investigate claims, assess exposure, and resolve matters, including negotiating a reasonable settlement as authorized.
• Identifies and pursues recovery/subrogation opportunities.
• Prepares correspondence such as letters of demand, acknowledgements, inquiries, denials, and as required.
• Reviews and analyzes relevant productions, including expert reports (such as appraisals, engineering reports, etc.), legal reports, medical records, repair estimates, and other relevant supporting documentation, as required.
• Retains the services of outside experts such as appraisers, engineers, as required.
• Obtains and secures statements/interviews from claimants and witnesses, as required.
• Performs site visits/scene investigations to document loss scenes, as required.
• Reviews and analyzes insurance coverages as appropriate.
• Documents and maintains claims files to ensure complete and accurate records are available.
• Attends claims litigation, mediation and arbitration proceedings as client representative for the Corporation, as required. May be accompanied by Supervisor for approval/direction, as required.
• Reviews findings and analysis, and departmental statistics with Supervisor.
• Assists with internal insurance related duties including the corporate insurance renewal, assists with insurance certificates, and other insurance related duties as assigned.
• Other related duties as assigned.

What's Required:

• Completion of post-secondary education and a minimum of five (5) years of progressive experience in claims, preferably in a municipal or other government environment.
• Demonstrated experience in the insurance industry involving the adjusting and processing of property and casualty claims, including both commercial and personal lines of insurance; significant exposure related to general liability claims including bodily injury and third-party property losses.
• Understanding and interpreting relevant medical terminology and records, exposure to setting loss reserves and loss analysis.
• Understanding and interpreting relevant insurance terminology, coverages and settlements relating to property losses.
• Chartered Insurance Professional designation from The Insurance Institute of Canada completed or near completion.
• Sound knowledge of principles, practices, and theories of the claims process, insurance legislation, and applicable law.
• Demonstrated knowledge of the relevant standards, legislation, regulations such as the Municipal Act; the Negligence Act, the Occupiers’ Liability Act; the Insurance Act, Minimum Maintenance Standards; property and auto insurance standards).
• Exceptional planning and time management skills with the ability to multi-task within a dynamic environment.
• Superior communication skills (written and verbal) with excellent interpersonal and collaboration skills to build effective relationships in a team environment.
• Detail oriented with exceptional research, analytical and critical thinking skills to solve problems and recommend solutions.
• High degree of integrity with the ability to maintain strict confidentiality and discretion.
• Proficient computer skills and working knowledge of Microsoft 365 Suite software programs, and the ability to adapt quickly to applicable software.
• Valid Ontario Driver’s license, Class “G”, with a clean driving record.
• A demonstrated commitment to enhancing a safety culture.
• Participates in professional associations, meetings, seminars and workshops to obtain and exchange beneficial information regarding claims, risk management and insurance.

Job Details:

Job ID: 2026-18

Pay Rate: $78,806 - $92,183

Hours: 35 per week

Schedule: Monday to Friday, 8:30 AM to 4:30 PM

Location: St. Catharines, ON

Work Mode: Hybrid (less than 50% remote)

Employee Group: Non-Union

Position Type: Permanent, Full-time

Duration: Ongoing

Vacancy Status: This posting is for an existing vacancy

Application Deadline: Until filled

Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time.

Other Requirements:

Other Position Requirements include: Class G Driver’s Licence, Clean driving record, Ability to travel between City work locations

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It for You:

Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team.

Here’s what you can expect when you join us:

• Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.

• Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.

• Learn & Grow: Access training and development funds to take your skills to the next level.

• Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.

• Secure Future: Join the OMERS pension plan with employer-matched contributions.

• Balance & Benefits : Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.

Additional Information:

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca.

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.

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