POSITION SUMMARY: Under the general supervision of the Manager Billing & Collection Services, responds to customer inquiries and concerns and performs tax billing functions and general clerical duties.

MAJOR RESPONSIBILITIES

Provides front line in person and call center customer support, resolving Tier 1 inquiries; refers Tier 2 inquiries to appropriate staff, in responding to tax and water inquiries. Performs cash balancing, processing, and reconciling. Researches misapplied payments, issues refunds, and performs financial adjustments as required. Issues tax and water certificates and invoices accordingly. Maintains electronic payment programs for preauthorized, mortgage, and e-post applications within the taxation billing and receivable system. Maintains revenue billing and receivable systems for address changes, ownership changes and work orders. Prepares journal entries and reconciles respective general ledger accounts. Liaises with City departments and outside bodies as required. Perform general office and other related duties, including vacation relief for Water Clerks as required.

QUALIFICATIONS

Education/Experience: Secondary school graduation; and Post-secondary courses in accounting, or Equivalent combination of education and experience Skills/Abilities: Demonstrated skill in communication, both written and oral is essential Must be able to converse with the public in a courteous and tactful manner Must be at a basic skill level in word processing and an intermediate skill level in spreadsheet software and must possess basic on-line data entry skills CONDITION OF EMPLOYMENT: Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC) General Information: As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community. ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include: Photos Any certificates that have photo identification Driver’s licences Police records checks Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application. ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process. PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866 The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all. The City of Thunder Bay is a place where art, culture and nature come together!

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