Desktop Support Technician Jobs in Toronto, Ontario, Canada
Create alert for “Desktop Support Technician”
Toronto, Ontario, Canada
About the role
Position: Desktop Support Technician
Location: Toronto, ON
Job Description/ Responsibilities
Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads) Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues. End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance. Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware. Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration. IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites White Glove support: should have experience on white glove support. Handling VIPs Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Skills
- Customer Service with ITSM knowledge
- Deskside support experience and walk-in support experience
- White Glove Support experience
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
- Conf room support experience and should be able to help setting up events.
Regards
Patrick Fernandez Talent Acquisition Group - Strategic Recruitment Manager
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About THEMESOFT
Dallas based, global IT Consulting and Creative Lab firm founded in Aug 2004, Themesoft is a leading provider of in house team, out of house team, or as a somewhere in between global partner. We manage client's information technology needs, refine and define clients digital strategy and create the digital media client's need to communicate their vision. Our success is measured in our client's successful realization of their vision and goals.
As a global IT Consulting and Creative Lab firm, we have the global perspective and the collaborative spirit. We take the time to understand our partner's culture, ideas and aspirations. This partnership approach allows us to take our partners farther than they ever dreamed possible.
Themesoft partners with all types of businesses from small bright idea start ups to industry leaders. Our portfolio of diverse and global companies teach us something new everyday.
Themesoft believes in constantly evaluating performance on every project and at the company level. We improve as we go and have committed to staying one step ahead of every curve. We truly believe that providing high level consultants and technology services requires that we maintain the same standards for ourselves.
We have 9 offices located in the United States, Canada, Singapore, and India.