We are looking for an energetic and results-oriented Online Client Advisor, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience managing the interactions via phone, chat, email and through all the new remote devices. The Online Client Advisor serves as the first point of contact for clients seeking guidance on products and services. This role requires a blend of wellness knowledge and customer caring skills. This role is responsible for sales based on a multi-segment approach, responsible for understanding the client's wellness goals, recommending suitable products or services, addressing concerns, and ensuring a personalized, supportive remote shopping experience. They track client progress, provide motivational support, and adjust recommendations based on feedback. Additionally, they are adept at using digital communication tools and maintain up-to-date knowledge of the latest trends in fitness and wellness. Their goal is to foster a positive, long-term relationship with the client, contributing to their health journey and the brand's success. In this role, Online Client Advisor plays a crucial part in selling luxury fitness products and services, providing a premium customer experience, understanding the customer's needs and offering the best solution for their desires. You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong relationship (via call/email/ chat). Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills, caring approach and strong teamwork. You are cool-tempered and able to handle rejection.

What you should bring

Preferred professional experience in providing a high-quality service focused on Client expectations and sales Bachelor's Degree, ideally with business development experience and/or physical education study.

Excellent (phone) sales techniques and communication, interpersonal skills

Excellent written, oral & listening skills Experience in working in a team in sales and caring - oriented environments Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts Long term customer relationship approach Proactive, enthusiastic, & with a problem-solving attitude Ability to identify process improvements Fluency in English Knowledge of CRM management Knowledge of Salesforce would be a plus Extended Healthcare Plan (Medical, Disability, Dental & Vision)