Position Summary

Reporting to the Director, Business Systems, this role is responsible for supporting and coordinating day-to-day IT operations across the organization. The Business Systems Administrator will oversee and assist with IT service delivery, vendor management, hardware and software administration, and system-related projects.

This position plays a key role in managing IT tickets, supporting end users, coordinating onboarding and offboarding of employees and assisting with onboard properties, and ensuring all technology solutions align with business needs. The role also contributes to process improvement through documentation, research, and implementation of new tools and systems.

Responsibilities

IT Operations & End-User Support

• Manage and monitor the IT ticketing system, ensuring timely resolution and communication with end users.
• Provide hands-on support for hardware, software, and general technical issues across all departments.
• Coordinate setup, deployment, and maintenance of laptops, mobile devices, printers, and other IT equipment.
• Manage corporate cell phones, including provisioning, troubleshooting, and vendor coordination.
• Maintain IT inventory and asset tracking for all devices and equipment.
• Assist Yardi support through user setup and system configurations

Vendor Management & Procurement

• Act as the primary point of contact for third-party IT vendors and service providers.
• Coordinate vendor support, service requests, and issue resolution.
• Manage IT-related invoices, ensuring accuracy, approvals, and timely processing.
• Assist with research, evaluate, and recommend new software, tools, and technology solutions based on business needs.
• Assist departments with sourcing, researching and implementing new systems or applications.

Onboarding, Offboarding & Property Set Up

• Coordinate IT onboarding for new employees, including account setup, system access, and equipment provisioning/delivery.
• Manage offboarding processes, ensuring secure removal of access and retrieval of IT assets.
• Support onboarding and offboarding of properties, including system setup, configuration, and data coordination

Systems Support & Administration

• Support administration and day-to-day operations of business systems
• Assist with system configurations, user access, and basic troubleshooting with service providers
• Work with internal teams and external partners on system enhancements and integrations.

Project Coordinator & Implementation

• Develop, maintain, and update Standard Operating Procedures (SOPs), IT policies, and user guides.
• Create and manage IT forms, documentation, internal knowledge resources and schedule training.
• Identify opportunities to improve efficiency, streamline workflows, and enhance user experience.

Cross-Functional Support

• Partner with all departments to support IT needs and system implementations.
• Assist with troubleshooting and adoption of new tools and technologies.
• Provide training and guidance to end users on systems and best practices.

Additional Responsibilities

• Support general IT administrative functions, including ordering equipment and supplies.
• Assist with managing printers, copiers, and office technology.
• Stay current on emerging technologies and recommend improvements where appropriate.
• Perform other IT-related duties and projects as assigned.

Perform other related responsibilities as requested from time to time

Education & Experience Requirements

• Post-secondary education in Information Technology, Computer Science, Business Systems, or a related field.
• Minimum 3 years of experience in IT support, systems administration, or a similar role.
• Experience managing IT ticketing systems and providing end-user support in a corporate environment.
• Experience working with third-party vendors and service providers.
• Familiarity with business systems (e.g., ERP platforms such as Yardi) is an asset.
• Experience with hardware deployment, mobile device management, and general IT infrastructure support.
• Exposure to project coordination or project management in an IT environment is preferred.

What We’re Looking For

• A proactive, hands-on problem solver who is comfortable supporting both technical systems and end users.
• Strong organizational skills with the ability to manage multiple priorities, tickets, and projects simultaneously.
• Excellent communication skills, with the ability to translate technical concepts into clear, user-friendly language.
• A collaborative team player who can work effectively across departments and with external vendors.
• Detail-oriented with a focus on accuracy, documentation, and process improvement.
• Ability to research, evaluate, and recommend technology solutions that align with business needs.
• Comfortable working in a fast-paced, evolving environment with changing priorities.
• A strong sense of ownership and accountability in delivering IT support and solutions.

Why Join Crown?

• Base salary: $65,000 - $80,000 CAD per year, based on experience and qualifications
• Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
• Comprehensive health benefits
• Pension matching program to support your long-term financial security
• Professional development and membership dues coverage
• This role is for an existing vacant position

About Us

Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas.

Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords- they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities—and for you.

Accommodations

Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources.

Legal Disclaimers

Work Authorization | Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown.

Third-Party Recruiters | Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions.

Assessment / Artificial Intelligence | As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.