Consultant, Change Management

Location: Toronto, ON

Onsite Flexibility: Hybrid — Once per week

Contract Details

Position Type: Contract Contract Duration: 16 months (with potential for extension) Pay Rate: C$65.00–C$70.00 / Hour (CAD) Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday Overtime: As per manager's approval

Job Summary

As a Consultant, Change Management within the Credit Processing Services (CPS) team, part of Technology Infrastructure and Innovation, you will play a critical role in driving transformation and business effectiveness initiatives across the organization. CPS provides essential support to multiple lines of business, including Corporate, Commercial & Business Banking. Acting as an individual contributor, you will lead the design, planning, and execution of change management strategies to support operational excellence and continuous improvement. You will partner with cross-functional teams to identify opportunities for transformation, assess impacts, and ensure seamless adoption of new processes, technologies, and ways of working. Your expertise in change management will help guide stakeholders through complex transitions, ensuring that business objectives are met and that employees are supported throughout the change journey. You'll have the flexibility to manage your work activities within a hybrid work arrangement — details on your on-site and remote work schedule will be discussed at the time of your interview.

Key Responsibilities

Lead Change Initiatives: Develop and execute comprehensive change management plans for key transformation projects within CPS, ensuring alignment with business goals and operational priorities and support day-to-day change management team activities. Project Planning & Design: Lead and support project planning, design, and execution activities, ensuring that initiatives are well-structured, resourced, and delivered on time. Also manage intake process and reporting and engage appropriate teams and monitor progress. Process Improvement & Standardization: Identify, recommend, and implement improvements to existing operational processes, with a focus on standardizing activities and leveraging best practices to enhance efficiency, effectiveness, and employee experience. Stakeholder Engagement: Build strong relationships with external partners as well as internal business leaders, project teams, and front-line employees across CPS and supported lines of business to understand needs, address concerns, and drive engagement throughout the change process. Communication & Training: Design and deliver clear, targeted communications and training materials to support successful adoption of new processes, systems, and tools. Risk & Impact Assessment: Analyze the impact of proposed changes, proactively identifying risks and developing mitigation strategies to ensure smooth transitions. Ensure the change we implement is inclusive in nature and if there is an opportunity it should be scalable too. Continuous Improvement: Monitor the effectiveness of change initiatives, gather feedback, and implement adjustments to drive ongoing improvement and sustainment of change.

Required Skills

You are a strategic thinker with a proven track record in change management and business transformation within complex operational environments. You are skilled at building strong relationships, influencing stakeholders, and communicating effectively at all levels of the organization, and you are a visionary leader. You are detail-oriented and analytical, adept at resolving complex problems, and comfortable navigating ambiguity to deliver results. You are not afraid to roll up your sleeves and jump into action to ensure tasks are completed and results are delivered. You embrace and advocate for change, continuously seeking opportunities to improve processes and outcomes. Values matter to you. You bring your real self to work, and you live our values i.e. trust, teamwork, and accountability.

Preferred Skills

MS Visio

Education Requirements

Business education background required

Required Experience

5 years of overall experience Minimum 2 years of banking experience Minimum 2 years of lending experience Minimum 2 years of proven experience identifying, analyzing, and implementing process improvements and operational standardization initiatives

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

This client is a leading financial services and banking institution operating across Canada, with a significant presence supporting corporate, commercial, and business banking clients nationwide. Employing tens of thousands of professionals across its network, the organization is recognized among the top-tier Canadian banks and is subject to rigorous regulatory oversight given the sensitivity of its operations. Teams here include business analysts, enterprise program analysts, DevOps engineers, change management consultants, and technology professionals who collaborate across hybrid work environments to drive operational excellence and innovation.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09334