Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Senior Business Analyst is an integral part of the team responsible for providing leadership and analytical support for the monitoring and reporting on operational planning and performance of the Public Health clinical, and operational systems for used by BC, Yukon and First Nations. Additionally the role provides application support for adjunct clinical applications and business intelligence tools. This role is responsible for providing leadership in business process reengineering concepts and methods and leads the analysis and documentation of business requirements on Public Health Information Systems projects as well as ongoing enhancements to the national public health system.

The Senior Business Analyst will lead the planning, analysis, design, and documentation of business requirements for data standardization, ad-hoc queries, reports, and interfaces. The position will have a deep understanding of Health Authorities workflows and programs and will support operational and clinical program leaders in the development of reports related to Public Health business/operational planning, data interpretation, and data integrity and quality of the available data. In addition, this role will require broad systems understanding of Provincial priorities around reporting requirements to facilitate and support Public Health planning in this province.

Duties/Accountabilities

Leads Public Health program services planning and performance monitoring through the development of reports, direct data extraction and analysis. Provides specialized knowledge, analytical, and technical expertise in information management processes utilizing a deep understanding of data standards in relation to establishing quality reports; Leads the formal data collection and analysis to help identify system deficiencies and/or operational inefficiencies in order to report and develop new ways of improving business efficiencies including the data analysis related to business case developments, project proposals, and other key strategic and transformative initiatives; Ensures the quality, accuracy, reliability, and timeliness of the data and reports available within our current Public Health clinical application through meticulous testing, automated and manual data reviews, performance monitoring, contingency planning, consistency reviews, and other methods as appropriate; Leads in the analysis, acceptance criteria definition, development, testing, training, implementation and maintenance phases of assigned projects. Carries out post-implementation reviews and makes recommendations for improvements. Provides strategic planning support and change management services by leading and performing feasibility studies, workload efficiency analyses, using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes identifying system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions. Provides a leadership role in both provincial and national forums responsible for the ongoing management of the public health system. Leads provincial communities of practice responsible for ongoing operational and change management of the public health system including data quality, consistent use and adherence to practice standards Leads the analysis, design, and documentation of reports, and interfaces to support clinical operations, and management and evaluation reporting. Collaborates with other project team members as needed including PHSA e-health and jurisdictional sponsored projects. This includes gathering requirements from stakeholders; negotiating changes in the context of the vision of the current and future state, defining appropriate change management strategies and monitoring and supporting best practice in documentation standards. Leads the analysis, requirements specifications, and documentation of various business intelligence solutions, collaborating with PHSA Performance Measurement and Reporting and other project team members as needed. This includes gathering requirements from stakeholders; negotiating changes in the context of the vision of the reporting solutions; translating user requirements to technical requirements for implementation by the BI developers; designing reports; researching solutions; and implementing change management procedures. May occasionally take direction from a Project Manager on large projects. Supports the BI end-users through training sessions, user guides, one-on-one consultations, advice, workshops, troubleshooting, downtime procedures, and issue resolution. Evaluates the BI tools and their use through customer satisfaction surveys, performance measurement, auditing, usage logs, and other methods, and reports the findings to management and other stakeholders as required. Supports BCCDC and PHSA executives and senior program leaders with provincial Public Health operational reporting requirements through the analytics of data with a deep understanding of performance metrics and benchmarking;

Qualifications

A level of education, training and experience equivalent to a Master’s in Health Information Management, Business Administration or related discipline and five (5) years of experience in health information management, health services planning, or data analytics and use of reporting tools.

This role requires a superior degree of critical-thinking and analytical skills with the ability to integrate broad system thinking/perspective with data to develop quality reports, operational support plans and monitor on-going performances. This role also requires superior written skills with a high degree of producing concise, structured and very well written documents and reports. Understanding of the Systems Development Life Cycle and project management methodology. Strong written and verbal communication skills including the ability to express complex ideas in simple terminology appropriate for the audience. Demonstrated ability to use spreadsheets, word-processing, powerpoint and other software at advanced level. Physical ability to perform the duties of the job. Knowledge and adherence to privacy and confidentiality policies and measures to protect data. Ability to work as a member of a multi-disciplinary team, while working independently to organize workload, set priorities, and meet deadlines in a dynamic environment. Ability to use query- and report-writing tools is an asset.