Consultant Jobs in Victoria, British Columbia, Canada
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Victoria, British Columbia, Canada
About the role
Hello, We are hiring a "Design Thinking / Service Design Consultant" for our client based out in Canada. Please let me know if you are interested.
Title: Service Design Consultant
Duration: 06+ months Location: Toronto, ON Hybrid: 4 days onsite
Overview
Client is Commercial Banking is expanding its Process Transformation team and seeking a highly skilled Design Thinking / Service Design Consultant to drive customer-centric transformation initiatives across the organization. This role will focus on redesigning banking services and processes through design thinking methodologies, service design principles, and stakeholder collaboration. This is an exciting opportunity for a consultant-minded professional who thrives in workshop environments, enjoys solving complex business challenges, and can influence organizations to think differently about how services are designed and delivered.
Responsibilities
Lead and facilitate Design Thinking and Service Design workshops with business stakeholders and leadership teams. Conduct current-state process assessments to identify pain points, inefficiencies, and improvement opportunities. Gather insights from stakeholders, customers, and business partners to understand service delivery challenges. Develop customer-centric future-state service models and process recommendations. Drive process transformation initiatives focused on improving client and employee experiences. Lead stakeholder discussions and build alignment across cross-functional teams. Translate workshop outcomes into actionable recommendations and transformation roadmaps. Challenge traditional ways of working and introduce innovative approaches to service and process design. Support transformation programs across multiple commercial banking initiatives, including lending, onboarding, service delivery, and operational modernization.
Required Qualifications
Experience leading Design Thinking workshops and ideation sessions. Strong background in Service Design and customer experience transformation. Proven experience in Process Transformation and business process improvement initiatives. Exceptional workshop facilitation and stakeholder engagement skills. Experience interacting with senior leaders and executive stakeholders. Strong consulting, presentation, communication, and influencing capabilities. Previous involvement in Commercial Banking transformation initiatives. Ability to manage ambiguity and drive alignment across diverse stakeholder groups. Experience within Banking, Financial Services, or Consulting environments.
Preferred Qualifications
Experience conducting Design Thinking and Service Design engagements within large, complex organizations. Familiarity with customer journey mapping, service blueprinting, and human-centered design methodologies.
Thankyou
Shivam Sengar
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About Artech L.L.C.
Overview
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
Our Brand Philosophy
We believe intelligence is a combination of technology and human ability translated into intelligent solutions. Today, organizations need a workforce that can provide intelligent business solutions. While talent needs opportunities to apply their intellect and progress in their career.
We empower both through applied human intelligence.
For us, intelligence is a way of life.
Our Talent Promise
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Led by our visionary leadership, fueled by our values, and driven by our combined intellect, our teams work with some of the largest Fortune 500 clients, defining industry benchmarks while optimizing their careers.
Mission
Artech’s mission is to be the ecosystem connecting people, technology, and opportunities through applied human intelligence.
Vision
Transforming our world by empowering global businesses through applied human intelligence.