Summary

We are seeking a highly skilled, customer-focused Infrastructure Analyst to serve as the primary on-site IT resource for our client. This role will be responsible for advanced Tier-2/3 support, endpoint and hardware management, systems administration, and infrastructure troubleshooting across a hybrid environment. The ideal candidate is hands-on, highly independent, and capable of owning the full on-site IT function; delivering reliable support, maintaining system performance, and partnering closely with plant operations and centralized IT teams.

Requirements

Strong Tier-2/3 infrastructure support experience. Ability to work independently as the sole on-site IT resource.

Hands-on expertise with

End-user and endpoint support (workstations, laptops, mobile devices); Hardware troubleshooting, repair, and deployment; Systems administration (M365/Entra ID); User access, group policy, and endpoint management. Experience with broad infrastructure troubleshooting (network, systems, connectivity). Experience with workstation imaging, configuration, and lifecycle management. Experience with ITSM/ticketing systems and SLA-driven support. Expert knowledge of Windows environments (iOS a plus). Experience managing asset inventory and lifecycle tracking, as well as system documentation and environment upkeep. Strong customer service, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.

Preferred

Experience working as a standalone IT resource at a plant, site, or remote location. Background supporting manufacturing or operational environments. Familiarity with ITIL/ITSM best practices and ticketing platforms (e.g., Halo or Freshworks).

Experience with

Infrastructure projects (migrations, upgrades, rollouts); Multi-site or growing environments; Process improvement and IT standardization. Exposure to basic networking (TCP/IP, connectivity troubleshooting). Experience collaborating with MSPs and distributed IT teams. This is a 6-month onsite Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.