At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Specific Responsibilities: Ensures that work orders are entered accurately and in a timely manner; Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients; Identifies and resolves internal and external problems when they arise; Ensures that all Standard Operating Procedures are adhered to; Proper and timely follow-up of client enquiries or requests; Follow up on “on hold” work orders; Greet all internal and external customers courteously, determine their needs, and direct them to the proper person; Directing calls and taking messages when necessary; Processing a variety of paperwork; Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner; Maintain a positive work environment through active team participation and a focus on quality customer service; Use correct methods in accordance with established procedures and schedules while ensuring analytical quality; Observe established safety regulations and comply with all ALS health and safety policies and procedures; Other duties as assigned. Required Knowledge, Skills & Abilities: Strong interpersonal, leadership and organizational and communication skills; Strong Microsoft Office Suite skills; Excellent English communication skills both written and verbal; Strong customer service focus, interpersonal and organizational abilities; Highly motivated and able to work as part of the team; Detail oriented and quality focused individual. Required Qualifications: Previous experience with data entry systems required; Administrative Assistant training or business degree preferred. Physical Demands: Ability to sit and/or stand for up to 7.5 hours per shift; Manual dexterity to do repetitive tasks such as data entry. Our Benefits Include An estimated hourly pay of $21.92CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training. Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs) Additional vacation days for years of service Business support for education or training after 9 months with the company Please note: Benefits vary based on employee status. Please note that ALS Geochemistry operates 24/7 and will require day, afternoon, and graveyard shift work including weekends. Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do. With over 20,000 team members across 70 countries, you’ll be part of a global network. Learn more about what makes our workplace great here. Didn’t see the right job for you today? We'd still love to hear from you. With a team of more than 20,000 employees across 70 countries, it takes all kinds of skills and expertise to make a company like ours thrive – and not all of them are in labs! We’re all about people – so show us who you are and why you're passionate about working with us by submitting your resume, and we’ll keep it on file for future opportunities. Want to know more? Check out our careers page to find out about the benefits of joining our team, and don’t forget to follow us on LinkedIn for the latest updates!