Security Guard - Retail- Full time

Job summary

Monitor security systems, CCTV, and radio communications while dispatching personnel to incidents and emergencies. Maintain accurate documentation, including incident reports and daily activity logs, while providing professional customer service.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. What You'll Do Security Monitoring & Dispatch Monitor CCTV, access control, fire and life safety systems, and other security platforms. Receive, prioritize, and dispatch security personnel to alarms, incidents, service requests, and emergencies. Monitor radio communications and maintain continuous contact with on-site security personnel. Escalate significant incidents to supervisors, site management, property management, or emergency services when required. Emergency Response Coordinate emergency responses in accordance with site emergency procedures. Monitor building conditions and respond to security, safety, and operational concerns. Remain calm under pressure while making informed decisions during critical situations. Assist with after-hours operations, special events, and additional security initiatives. Reporting & Documentation Maintain accurate daily activity logs, dispatch records, incident reports, and key control documentation. Document all security-related incidents with professionalism and attention to detail. Ensure accurate communication during shift handovers. Access Control & Customer Service Support access control, contractor access, and visitor management. Provide professional customer service while maintaining confidentiality and professionalism. Work collaboratively with security staff, property management, tenants, and emergency responders. What We're Looking For Required Qualifications Valid Ontario Security Guard Licence. Minimum 1–2 years of security experience, preferably in a Security Operations Centre (SOC), control room, commercial, retail, or mixed-use environment. Strong verbal and written English communication skills. Excellent multitasking, organizational, and problem-solving abilities. Proficiency with Microsoft Outlook, Word, and Excel. Ability to remain calm and make sound decisions during emergencies. Professional appearance with a customer-focused attitude. Ability to work a continental rotation, including days, nights, weekends, and statutory holidays. #GTHP Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

Monitor security systems, CCTV, and radio communications while dispatching personnel to incidents and emergencies. Maintain accurate documentation, including incident reports and daily activity logs, while providing professional customer service.

Requirements

Requires a valid Ontario Security Guard Licence and 1–2 years of relevant security experience. Candidates must possess strong English communication skills and proficiency in Microsoft Office applications.

Benefits

• Training
• Ongoing support
• Growth opportunities
• Career development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security monitoring
• CCTV operation
• Access control
• Emergency response
• Dispatching
• Incident reporting
• Customer service
• Radio communication
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Problem-solving
• Multitasking
• Conflict resolution
• Professionalism
• Emergency Response
• Physical Security Operations
• Workplace Inclusivity
• Composure
• Fire And Life Safety
• Access Controls
• Alarm Devices
• Management
• Closed-Circuit Television Systems (CCTV)
• Customer Service
• Communication
• Confidentiality
• Emergency Procedures
• Property Management
• Leadership
• Incident Reporting
• Problem Solving
• Operations
• Site Security
• Visitor Management
• Written English
• Prioritization
• Calmness Under Pressure
• Detail Oriented

Job areas

• Security & Safety
• Customer Service & Support
• Retail
• Administrative
• Security Guard
• Retail Security Officer
• Security Guards

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