Security Supervisor - Retail - Full time

Job summary

The Security Site Supervisor is responsible for managing daily site operations, ensuring security guard performance, and maintaining high standards of safety and client service. They oversee scheduling, incident reporting, staff training, and act as the primary point of contact for client relations.

Job details

Who We Are Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. Job Title: Security Site Supervisor Job Description Position Title: Security Site Supervisor Department: Operations Report to Security Site Manager / Account Manager Manage: Security Guard Portfolio Focus: Site operations run at peak efficiency Escalations are resolved promptly Regulations and procedures are followed Culture and communication Key Responsibilities: Operational Efficiency and Management (60% Time Spent) Follow Guardteck Security’s standards, rules, and policies. Attend training, orientation sessions, and staff meetings as required by Guardteck Security. If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards. Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations. Provide orientation and training to new employees. Manage vacation time for employees. Manage all site and smart centre employee schedules in an effective and efficient manner. Ensure company vehicle maintenance is kept up to date Report to management any changes or discrepancies to employees’ hours. Fully understand and be aware of the site layout. Resource Management: ensuring we have the right number of employees for shifts and working within contract billable hours. Organized key and radio storage/stations Managing Over-time, Sick, and other leaves Managing the performance of security guards to ensure they are performing at the highest level Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date. Ensure that any and all contractual compliance training aspects are in line with the contract. Address and ensure that there are no open or available shifts on any of the site's master schedules. Monitor public areas for unusual activity and potential threats. Identify potential thieves/shoplifters from customers or staff and deal with them with aggressive hospitality. Document theft, other security violations, and what they observed on duty. Work with law enforcement and LPs to detain suspects of shoplifting or dishonest employees. Proactively deter criminal acts through a physical presence. Respond to emergencies that require the assistance of a security officer. Performs escorts of employees and customers as requested. Contacts emergency responders such as police, fire and ambulance personnel as needed. Enforce rules, regulations, policies, and procedures. Relationship building (30% Time Spent) Preserve clients’ interests, needs, and wants at all times. Serves the property and client through excellent customer service skills Ensure that employees provide safety and security services to the property, customer and third parties. Ensure that incidents are being resolved efficiently and address the client’s needs. Encourage service interactions and exchanges of information between employees and customers. Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly. Reports all issues to the Client and Guardteck Management Provides responses and updates to the client Satisfied the needs and requests of the client Advocate for our employees and their needs to the client Send daily reports/score card to the client and Guardteck Management Leadership (5% Time Spent) Provide constant constructive feedback, coaching, and training to enhance motivation and performance. Promote a collaborative culture in where all employees can rely on each other and improve motivation. Enforce above and beyond customer service, performance, and high-quality deliverables Manage a high-performing team and leading hires, promotions, and terminations. Provides leadership and guidance to staff during incidents and responds to all major incidents Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards. Team Engagement and Management (5% Time Spent) Ensure meeting cadences: Team meetings, engagement events, and recognition. Address employee concerns and hindrances in general needs: uniforms, keys, radios Provides supervision of all contract security staff Ensure all the daily operations of the security team and direct all work, assignments, breaks and tasks Conducts Daily shift briefings Ensures that all security guards are licensed, uniformed, and equipment Ensures all security guards complete their memo books and all incident reports by the end of the shift Review all security guard memo books and incident reports by the end of the shift Completes daily shift brief by end of shift and attaches all incident reports to the brief Ensure all security guards complete Guard Tour Patrols Ensures security guards complete their responsibilities and tasks Ensure all weekly and monthly audits are complete Report all health & safety concerns to the Client and Account Manager Constantly interact with all employees to determine any issues and understand their needs Maintains confidentiality of sensitive issues Ad Hoc Responsibilities: Enforce compliance with Occupation Health and Safety regulations Assist in the implementation of new technology or software systems to improve operational efficiency Manage and report any accidents or injuries, ensuring timely completion of reports Participate in the joint health & safety committee and maintain a safe, clean work environment Support the planning and execution of company-wide initiatives or special events Uphold and embody Kandor Managements core values, ensuring they are understood by all employees Maintain strong professional relationships with co-workers, executives and management Security room is clean and orderly Reduction of time off Reduction of time to report claims Staff is trained on H&S responsibilities All other duties as assigned Knowledge, Skills, Experience and Education: Completed Certificate in Security Management or a combination of education and experience. 3 years security experience 3 years of experience managing teams, preferably in a unionized setting. Valid Security Licence. Completed basic security training; AST is an asset. Leadership training is an asset. Post-secondary education in a Law Enforcement/Security program preferred Available to work full time - Monday - Friday, with the occasional weekend and evening shift. Have good computer skills Ability to work independently and as a team player. Outstanding customer service. Honesty, discipline, commitment, accountability, and trustworthiness. Outstanding written and verbal communication skills. Outstanding leadership skills that promote a strong culture and motivates employees. Full knowledge of security system databases. Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships. Ability to resolve conflict in an efficient and agile manner while promoting non-aggressive behaviours such as a conflict solution. Ability to make difficult decisions. Strong interpersonal skills. Ability to assist, help, coach, mentor, and discipline employees. Excellent multitasking skills that guarantee quality and efficiency. Ability to research and understand possible outcomes and risks. Ability to be empathic and to understand people’s needs. Excellent time management, organizational, and planning skills. Demonstrate punctuality and reliability, tact and diplomacy Ability to perform accurate investigations of incidents. Willingness to go above and beyond and always try to find ways to be more efficient. Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The Security Site Supervisor is responsible for managing daily site operations, ensuring security guard performance, and maintaining high standards of safety and client service. They oversee scheduling, incident reporting, staff training, and act as the primary point of contact for client relations.

Requirements

Candidates must have at least 3 years of security experience and 3 years of team management experience, preferably in a unionized setting. A valid security license and a certificate in security management or equivalent education are required.

Benefits

• Training
• Ongoing support
• Opportunities for growth
• Career development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security management
• Team leadership
• Operational efficiency
• Customer service
• Conflict resolution
• Incident reporting
• Staff scheduling
• Performance management
• Health and safety compliance
• Emergency response
• Risk assessment
• Communication
• Time management
• Problem solving
• Computer skills
• Investigation
• Tactfulness
• Operational Efficiency
• Workplace Inclusivity
• Professionalism
• Accountability
• Constructive Feedback
• Vehicle Maintenance
• Diplomacy
• Planning
• Health and Safety Regulatory Compliance
• Research
• Ambulances
• Auditing
• Management
• Customer Service
• Compliance Training
• Computer Literacy
• Confidentiality
• Customer Advocacy
• Emergency Procedures
• Leadership
• Incident Reporting
• Interpersonal Communications
• Problem Solving
• Key Performance Indicators (KPIs)
• Law Enforcement
• Leadership Development
• Multitasking
• Operations
• Punctuality
• Relationship Building
• Coaching
• Resource Management
• Security Management

Job areas

• Security & Safety
• Management & Leadership
• Retail
• Customer Service & Support
• Administrative
• Security Supervisor
• Security Guards
• First-Line Supervisors of Security Workers

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