Site Security Manager - Commercial Property

Job summary

The Site Security Manager will lead security operations at a major retail shopping centre, overseeing staff performance, incident response, and site safety protocols. They will also act as the primary liaison between the security team, property management, and other site stakeholders to ensure operational excellence.

Job details

About Guardteck & Kandor Management Guardteck provides tailored security solutions for commercial buildings, residential sites, and community spaces across the region. As part of Kandor Management Corporation, we take a different approach to security, one built on accountability, initiative, and a commitment to going the extra mile for the people and properties we protect. About the Role Guardteck Security is seeking an experienced Security Site Manager to lead security operations at a major retail shopping centre in Vancouver, BC. As Security Site Manager, you’ll be responsible for leading the security team, overseeing complex site operations, and acting as the key decision-maker during incidents, investigations, and emergencies. This role is best suited to an experienced security leader with strong people-leadership experience and a background in retail, hospitality, or another premium customer-facing environment. A successful candidate will understand that this isn’t a desk job and be prepared to remain visible on-site, coach their team, build relationships, and ensure the site operates in accordance with Guardteck’s standards. Required Experience Minimum 2-3 years of experience in a security leadership role Current OFA Level 2 and AST certification Demonstrated experience and understanding of incident reporting, investigations, and emergency response management Experience working with CCTV, access control, intrusion systems, and integrated security systems Experience leading large-scale security teams in a complex, customer-facing environment Strong computer skills, including competency in Microsoft Office Suite Experience in retail, shopping centre security, hospitality, or another premium, high-profile service environment Key Responsibilities Operational Leadership: Oversee day-to-day security operations for the site, ensuring staff follow Guardteck standards, site procedures, and client expectations Review dispatch logs, incident reports, and operational documentation for accuracy and timely distribution; monitor compliance with contract requirements, KPIs, and post orders Partner with the Account Manager on site performance reviews, operational priorities, and monthly scorecards Act as a key responder during after-hours emergencies, major incidents, and investigations involving guests, retailers, or property concerns. Ensure CCTV, access control, and integrated security systems are used effectively to support incident response and site safety and identify gaps for improvement. Team Leadership and Development: Lead, coach, and develop the site security leadership team, setting clear expectations for professionalism, accountability, and performance. Conduct regular site visits, check-ins, and performance reviews to keep staff engaged, proactive, and aligned with service standards. Facilitate regular leadership meetings, ensuring action items are tracked and followed through. Support emergency preparedness through tabletop exercises and scenario-based training, and foster a team culture of ownership and operational readiness. Client and Stakeholder Management: Build and maintain strong relationships with property management, retailers, contractors, and other site stakeholders, representing Guardteck professionally in all interactions. Meet regularly with Property Management and the Account Manager to review site performance and conduct walkthroughs, responding to client requests in a timely, solutions-focused manner. Support risk assessments and maintain emergency response plans, ensuring staff understand their roles. Compensation Pay Type: Hourly Hiring Min Rate: $26 CAD Hiring Max Rate: $32 CAD Why Join Guardteck Growth Potential We're growing rapidly and invest in people who prove themselves. Learn and Develop You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity. Supportive Team Culture You'll work in a collaborative team that genuinely supports each other. Purpose-Driven Work Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work. Recognition & Appreciation We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you! Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why Join Guardteck Growth Potential We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance. Learn & Develop Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth. Strong Team Environment Be part of a team that communicates clearly, supports one another, and shows up ready to perform. Purpose Driven Work Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day. Recognition & Appreciation We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team. If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you. Ready to be awesome? Apply today and help us build something special. Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

What you’ll do

The Site Security Manager will lead security operations at a major retail shopping centre, overseeing staff performance, incident response, and site safety protocols. They will also act as the primary liaison between the security team, property management, and other site stakeholders to ensure operational excellence.

Requirements

Candidates must have at least 2-3 years of security leadership experience and possess current OFA Level 2 and AST certifications. Proficiency in integrated security systems and strong communication skills for managing complex, customer-facing environments are essential.

Benefits

• Growth potential
• Professional development
• Supportive team culture
• Recognition and appreciation

Listed skills

• Control · Preferred
• Recruitment · Preferred
• Leadership · Preferred
• staff · Preferred
• Teams · Preferred
• Client · Preferred
• Compliance · Preferred
• safety · Preferred
• management · Preferred
• Development · Preferred
• client relations · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security operations
• Team leadership
• Incident reporting
• Emergency response
• CCTV
• Access control
• Intrusion systems
• Risk assessment
• Client relations
• Performance management
• Microsoft Office Suite
• Operational compliance
• Staff coaching
• Stakeholder management
• Emergency Response
• Emergency Response Planning
• Physical Security Operations
• Workplace Inclusivity
• Security Solutions
• Professionalism
• Accountability
• Service Standards
• Access Controls
• Management
• Decision Making
• Communication
• Computer Literacy
• Emergency Preparedness
• Incident Response
• Property Management
• Leadership
• Incident Reporting
• Key Performance Indicators (KPIs)
• Microsoft Office
• Operational Excellence
• Operations
• Performance Review
• Risk Analysis
• Site Security
• Stakeholder Management
• Team Leadership
• Security Systems
• Investigation

Job areas

• Security & Safety
• Management & Leadership
• Retail
• Customer Service & Support
• Commercial Property Manager
• Security Manager
• Security Guards
• Security Managers
• Facilities Managers

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