Service Manager

Job summary

Oversee technicians and daily service department operations, including workload assignments, performance, training, recruiting, preventative maintenance, inventory, and shop cleanliness. Monitor utilization, billing efficiency, labor costs, productivity, safety, quality, work order coordination, and paperwork to ensure timely, effective service and billing.

Job details

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About The Position The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department. Functions Consistently attain technician utilization at or above 85%. Consistently attain a service billing efficiency ratio above 75% Control technician labor cost at or below 28% of revenue Ensure that training targets are achieved and maintained in all areas where training expectations are established. Must abide by all Kenco Corporate Safety and Quality Procedures Verify that accepted best practices are operating in the shop location. Assist in implementing and sustaining a recruiting program for technicians. Evaluate the performance of each technician against established performance criteria. Ensure that training goals for technicians are met. Develop and maintain best practices for work order coordination between parts and service department. Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed. Make daily assignments of workloads and job duties. Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans. Responsible for general cleanliness of the shop Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing. Manage a Preventative Maintenance program for all technicians. Review and evaluate technician daily KFS productivity sheets. Must interact with customers and coworkers in a professional manner. Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person. Maintain open communications with all associates. Qualifications 3-5 years of related experience and/or training in a service environment. Background in fleet service operation or related field Competencies Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization. Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible. Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy. Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders. Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives. Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization. Travel Requirements This position is expected to travel approximately 25% or less . A passport is not required, but recommended. Disclosures For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Per company policy, all internal job postings expire 14 days from the date they are posted. The Approximate Pay Range For This Job Is $73,920.00 - $110,880.00 Benefits Offered Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

What you’ll do

Oversee technicians and daily service department operations, including workload assignments, performance, training, recruiting, preventative maintenance, inventory, and shop cleanliness. Monitor utilization, billing efficiency, labor costs, productivity, safety, quality, work order coordination, and paperwork to ensure timely, effective service and billing.

Requirements

Requires 3–5 years of related experience or training in a service environment, with a background in fleet service operations or a related field. The role calls for business acumen, communication, people leadership, change management, relationship management, and strategic agility.

Benefits

• Medical Insurance • Health Savings Account • Health Reimbursement Arrangement • Flexible Spending Account • Supplemental Insurance • Dental Insurance • Vision Insurance • Basic Life Insurance • Supplemental Life Insurance • Short-Term Disability • Long-Term Disability • Paid Parental Leave • 401(k) • Paid Time Off • Paid Holidays

Listed skills

• Change Management · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Department Management
• Fleet Service Operations
• Technician Supervision
• Technician Utilization
• Service Billing Efficiency
• Labor Cost Control
• Training and Development
• Performance Evaluation
• Recruiting
• Work Order Coordination
• Inventory Management
• Preventative Maintenance
• Productivity Monitoring
• Customer Relations
• Safety and Quality Compliance
• Change Management

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Security & Safety