Plumbing/Electrical Associate

Job summary

Assist customers in understanding their needs and selecting suitable plumbing and electrical products, offering practical advice and recommendations. Maintain current product and promotion knowledge, resolve customer questions professionally, and help provide a safe, welcoming shopping environment.

Job details

Job Description Build More Than a Career. Build a Future. At KENT, people don't just take jobs. They build careers. Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work. If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you. Join one. Grow with many. As a retail sales associate, you will help the customers to fully understand their needs and assist in selecting the right products for their requirements. As knowledgeable sales professionals, sales associates can make recommendations which solve customers' problems and enhance their shopping experience. Responsibilities Engage with customers in a friendly, helpful manner, using experience and people skills to guide them toward the right products and solutions. Listen carefully to understand customer needs and provide practical advice for their projects. Stay informed about current promotions and product offerings to share accurate information when needed. Take initiative in assisting customers, ensuring they feel supported and confident in their choices. Maintain a safety and welcoming environment, prioritizing excellent customer service at all times. Help resolve customer questions or challenges promptly and professionally. Enjoy learning about new products and trends, keeping your knowledge fresh and relevant. Qualifications Friendly and effective communicator who enjoys working as part of a team Previous experience in customer service and/or sales, gained through work life experience Strong attention to detail and accuracy Comfortable lifting up to 55 lbs on an occasional basis Ability to workdays/evening/weekends (rotating shifts) Willing and able to learn and operate the applicable computer system (D635) used to process orders Grade 12 diploma or equivalent considered an asset

What you’ll do

Assist customers in understanding their needs and selecting suitable plumbing and electrical products, offering practical advice and recommendations. Maintain current product and promotion knowledge, resolve customer questions professionally, and help provide a safe, welcoming shopping environment.

Requirements

Applicants should communicate effectively, work well with a team, and have customer service or sales experience. They must be able to occasionally lift up to 55 pounds, work rotating day, evening, and weekend shifts, and learn the applicable order-processing computer system; a Grade 12 diploma or equivalent is an asset.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Accuracy · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Communication
• Active Listening
• Product Knowledge
• Customer Needs Assessment
• Product Recommendations
• Problem Solving
• Attention To Detail
• Accuracy
• Teamwork
• Computer System Operation
• Order Processing
• Physical Lifting

Job areas

• Retail
• Sales
• Customer Service & Support

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