Nisar Hussain

Open to opportunities

Customer Service & Operations Professional

R1131, Sector 8-C, Gulshan-e-Zahoor, Abicina Line

University of Karachi

About

Dedicated and results-driven professional with over 6 years of experience in customer care, supervision, and travel consultancy. Skilled in handling client relations, operations management, and team coordination. Proven ability to manage responsibilities effectively in diverse industries including telecommunications, waterproofing solutions, and travel services. Strong communication and problem-solving skills with a background in Sociology.

Skills

adaptability
Attention to detail
Cash handling
Cleaning
client relations
Communication
Continuous Improvement
Cost Control
Critical Thinking
Customer service
First Aid
Food service
Forecasting
Housekeeping
Leadership
Material Handling
Microsoft Excel
Microsoft Office
Multitasking
Operational Excellence
Organization
Performance Monitoring
Prioritization
Problem solving
record keeping
Risk Management
Root Cause Analysis
Supervision
Team building
Warehouse operations

Experience

Customer Care Representative (CCR)
PTCL – Pakistan Telecommunication Company Limited
Dec 2024 to Aug 2025
• Assisted customers with service-related queries and complaint resolution. • Maintained client satisfaction through professional communication. • Handled day-to-day operations and customer support calls efficiently. • Updated customer records and provided timely follow-ups to ensure issue resolution.
Supervisor
Gilgit Baltistan (G.B) Sealer Waterproof Company
Jul 2019 to Jul 2023
• Supervised day-to-day operations and managed team activities. • Oversaw quality checks of waterproofing solutions and site coordination. • Ensured smooth workflow and compliance with safety standards. • Provided training and guidance to staff for improving work efficiency and safety practices.
Travel Consultant
TicketLinks
Feb 2018 to Jun 2019
• Assisted customers with travel bookings and ticket reservations. • Guided clients on travel packages, policies, and documentation. • Built strong client relationships and improved service satisfaction. • Handled cancellations, rescheduling, and refunds while ensuring smooth customer experience. • Maintained updated knowledge of airline policies, visa requirements, and travel regulations.

Education

University of Karachi
Bachelor of Arts in Social Sciences, Sociology
2013 to 2017