Opens LinkedIn
- Employment type
- Contract
- Experience level
- Lead · 10+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Apply on LinkedIn (LinkedIn sign-in required)
Job summary
Lead L2/L3 production support, incident management, enhancements, and project delivery for telecom OSS/BSS applications, while providing technical leadership across IBM iSeries and related platforms. Oversee solution and release quality, operational governance, compliance, service improvements, transition activities, automation, and stakeholder management.
Job details
Technical Lead - Application Support & Enhancements Experience: 10+ Years Responsibilities Lead L2/L3 production support, minor enhancements, and project delivery across telecom OSS/BSS applications. Own major incident management, RCAs, operational governance, and service improvements. Provide technical leadership across IBM iSeries, integration platforms, middleware, and modern application stacks. Review solution designs, code quality, release plans, and change implementations. Ensure adherence to SLAs, security standards, DR requirements, compliance, and audit readiness. Drive transition, KT activities, automation initiatives, and stakeholder management. Required Skills IBM iSeries (AS400), RPG/RPGLE, COBOL, CL/CLLE, DB2 for i Java, Oracle, Linux IBM MQ, Oracle Service Bus (OSB), WebLogic, REST/SOAP APIs Telecom OSS/BSS domain including Billing, Provisioning, Mediation, and Customer Portals ITIL, Incident Management, Problem Management, SDLC Preferred Government of Canada Secret Level II Clearance or eligibility to obtain. Experience supporting SOX/PCI regulated environments.
What you’ll do
Lead L2/L3 production support, incident management, enhancements, and project delivery for telecom OSS/BSS applications, while providing technical leadership across IBM iSeries and related platforms. Oversee solution and release quality, operational governance, compliance, service improvements, transition activities, automation, and stakeholder management.
Requirements
Requires 10+ years of experience and expertise in IBM iSeries technologies, including RPG/RPGLE, COBOL, CL/CLLE, and DB2 for i, along with integration, middleware, and application technologies. Telecom OSS/BSS experience and knowledge of ITIL, incident and problem management, and SDLC are required; Government of Canada Secret Level II clearance or eligibility and experience in SOX/PCI-regulated environments are preferred.
Listed skills
- COBOL · Preferred
- Java · Preferred
- Oracle · Preferred
- Linux · Preferred
- Incident Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- IBM iSeries (AS400)
- RPG/RPGLE
- COBOL
- CL/CLLE
- DB2 for i
- Java
- Oracle
- Linux
- IBM MQ
- Oracle Service Bus (OSB)
- WebLogic
- REST/SOAP APIs
- Telecom OSS/BSS
- ITIL
- Incident Management
- Problem Management
Job areas
- Technology
- Software
- Management & Leadership
- Customer Service & Support
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