Operations Support Engineer (L1/L2)

Job summary

Provide 24/7 monitoring and production support for business-critical applications, integrations, and batch processes, including incident triage, troubleshooting, recovery, and escalation. Execute operational procedures, support deployments and releases, coordinate root cause analysis, and contribute to service improvements while meeting SLA, security, compliance, and audit requirements.

Job details

Operations Support Engineer (L1/L2) Experience: 4-8 Years Responsibilities Provide 24x7 monitoring and support for business-critical applications, integrations, and batch processes. Perform incident triage, troubleshooting, recovery, and escalation to L3 teams. Monitor application health, interfaces, middleware, and scheduled jobs. Execute runbooks, SOPs, service requests, and operational procedures. Support deployments, change implementations, and post-release validation. Coordinate RCA activities and contribute to operational improvements and automation initiatives. Ensure adherence to SLA, security, compliance, and audit requirements. Required Skills Application Production Support in enterprise environments Linux/Unix, Oracle SQL Batch Monitoring and Recovery IBM MQ, OSB, WebLogic troubleshooting Incident, Problem, and Change Management Monitoring tools such as Splunk, Dynatrace, AppDynamics, or equivalent Preferred Telecom domain experience supporting Billing, Provisioning, Revenue Management, or Customer Portals. Experience supporting revenue-critical applications in regulated environments.

What you’ll do

Provide 24/7 monitoring and production support for business-critical applications, integrations, and batch processes, including incident triage, troubleshooting, recovery, and escalation. Execute operational procedures, support deployments and releases, coordinate root cause analysis, and contribute to service improvements while meeting SLA, security, compliance, and audit requirements.

Requirements

Requires 4–8 years of experience in enterprise application production support, with skills in Linux/Unix, Oracle SQL, batch operations, IBM MQ, OSB, WebLogic, incident management, and monitoring tools. Telecom experience with billing, provisioning, revenue management, or customer portals, particularly in regulated environments, is preferred.

Listed skills

• Incident Management · Preferred
• Change Management · Preferred
• Splunk · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Production Support
• Linux/Unix
• Oracle SQL
• Batch Monitoring and Recovery
• IBM MQ
• OSB
• WebLogic
• Incident Management
• Problem Management
• Change Management
• Splunk
• Dynatrace
• AppDynamics
• Troubleshooting
• Telecom Applications
• Root Cause Analysis

Job areas

• Technology
• Software
• Engineering
• Customer Service & Support

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