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Ladders

Verified Job SourceRecruitment agency

Ladders is the #1 job site for $100K+ careers!

New York

Technology, Information and Internet
51–200 people

About

We lead the leaders. Ladder’s community of 10 mm leading professionals come to us to be inspired, grow in their careers, and get ahead in their professional lives. We focus on the $100K+ job market, representing 25% of all jobs and about 50% of income in the US & Canada. We build data-driven tools, marketplaces, news and entertainment products for our growing audience, and the companies, recruiters, and advertisers that want to reach them. We work best with people who enjoy using their talents, commitment and hard work to achieve great successes for millions of real life users through products that impact their careers. We are deeply technology-driven -- about half the company are engineers, technical product people or product designers -- but we never build technology for technology’s sake. We’re always trying to connect our efforts to the good it can do in people’s lives.

Open positions

Senior Director, Process Excellence

On-site · Toronto

Lead enterprise-wide process excellence across a global technology organization by analyzing workflows, identifying bottlenecks, and applying Lean, Six Sigma, process mining, AI, and automation to achieve measurable improvements. Partner with senior leaders and technical teams to standardize value stream redesigns, guide implementation, and maintain visibility into process performance so improvements are sustained.

Director, Customer Experience

Hybrid · Richmond

Lead a global customer experience function by establishing customer feedback and partner programs, tiered service models, and a unified operating playbook. Improve order-to-cash performance through scorecards, automation, cross-functional planning, and the development of a global customer experience team.