Senior Director, Process Excellence

Job summary

Lead enterprise-wide process excellence across a global technology organization by analyzing workflows, identifying bottlenecks, and applying Lean, Six Sigma, process mining, AI, and automation to achieve measurable improvements. Partner with senior leaders and technical teams to standardize value stream redesigns, guide implementation, and maintain visibility into process performance so improvements are sustained.

Job details

For our client, we are seeking a Senior Director, Process Excellence to join the team of a leader in the Enterprise Technology space. This leader will own enterprise-wide process excellence efforts across a global technology organization, with a strong focus on improving how work gets done at scale. The role partners closely with senior leaders and technical teams to redesign workflows, strengthen decision-making, and drive measurable operational outcomes. It is well suited to someone who can combine structured improvement methods with practical leadership influence and a modern view of AI-enabled operations. The position will help standardize how value stream redesigns are launched and sustained across the enterprise. It will also ensure process performance remains visible so improvements translate into lasting business impact. Location: Toronto, ON - US based candidates only, no visa sponsorship available Compensation: $206,000 – $308,000 annually Responsibilities Facilitate working sessions with leaders and engineers to analyze current workflows and identify bottlenecks Integrate Lean, Six Sigma, and process mining to redesign workflows for measurable improvements Guide leaders in designing decision-focused workflows that leverage AI and automation Advise on appropriate AI applications and challenge ineffective process designs Connect leaders and teams to ensure smooth transition from opportunity identification to implementation Ensure ongoing visibility into process performance for sustained improvements Standardize the approach for launching value stream redesigns across the enterprise Qualifications 12-15+ years of experience in operational excellence or large-scale change in global organizations Expertise in Lean, Six Sigma, BPM, and value stream methods Knowledge of AI, analytics, and automation with a focus on business outcomes Strong facilitation and coaching skills for senior leaders Experience developing and scaling management practices based on Lean principles Understanding of organizational behavior and habit change Bachelor's degree in Business, Engineering, or equivalent experience Benefits Employee Assistance Program available to all employees Health, life, and disability insurance options for employees and families Retirement plan contributions from both employees and the company Accrued Paid Time Off (PTO) and paid holidays for rest and recharge Healthcare coverage complementing provincial systems in Canada Defined Contribution Pension Plan and Group Retirement Savings Plan options in Canada Vacation and personal time along with paid holidays in Canada Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

What you’ll do

Lead enterprise-wide process excellence across a global technology organization by analyzing workflows, identifying bottlenecks, and applying Lean, Six Sigma, process mining, AI, and automation to achieve measurable improvements. Partner with senior leaders and technical teams to standardize value stream redesigns, guide implementation, and maintain visibility into process performance so improvements are sustained.

Requirements

Candidates should have 12–15 or more years of operational excellence or large-scale change experience in global organizations, with expertise in Lean, Six Sigma, BPM, and value stream methods. They should also bring knowledge of AI, analytics, and automation, strong senior-level facilitation and coaching skills, experience scaling Lean management practices, and an understanding of organizational behavior and habit change; a bachelor's degree in Business, Engineering, or equivalent experience is listed.

Benefits

• Employee Assistance Program
• Health Insurance
• Life Insurance
• Disability Insurance
• Retirement Plan Contributions
• Paid Time Off
• Paid Holidays
• Healthcare Coverage
• Defined Contribution Pension Plan
• Group Retirement Savings Plan
• Vacation Time
• Personal Time

Listed skills

• Change Management · Preferred
• Operational Excellence · Preferred
• Data analysis · Preferred
• Decision Making · Preferred
• Coaching · Preferred
• Facilitation · Preferred
• Lean · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational Excellence
• Lean
• Six Sigma
• Business Process Management
• Value Stream Redesign
• Process Mining
• Artificial Intelligence
• Automation
• Analytics
• Workflow Redesign
• Facilitation
• Coaching
• Change Management
• Decision-Making
• Organizational Behavior
• Habit Change

Job areas

• Management & Leadership
• Technology
• Consulting

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