Director of Operations

Job summary

Provide executive leadership for warehouse, customer service, and sales operations, leading a workforce of more than 700 employees and developing high-performing leaders. Drive operational performance through data analysis, reporting, audits, and continuous improvement while aligning priorities with corporate strategy and customer-first goals.

Job details

For our client, we are seeking a Director of Operations to join the team of a leader in the Retail & Consumer Goods space. This leader will oversee a high-volume, multi-functional operation with responsibility for warehouse, customer service, and sales support teams. The role is centered on driving execution, building strong leaders, and ensuring day-to-day performance across a large workforce. It also partners closely with executive stakeholders to align operational priorities with broader business goals and a customer-first culture. Location: Ontario, CA Compensation: $300,000 – $375,000 annually Responsibilities Provide executive leadership across warehouse, customer service, and sales operations Build and lead a team of 700+ employees with a focus on performance and talent development Drive operational excellence through data analysis and reporting Establish clear goals and uphold a customer-first culture Lead operational audits and continuous improvement initiatives Collaborate with corporate leaders to align strategies with business objectives Qualifications Bachelor's degree; MBA preferred 15+ years of experience leading large teams of 500+ across various functions Proven track record in recruiting and developing high-performing leaders Strong operational leadership and performance management skills Experience in B2B or e-commerce environments is a plus Benefits Complete health insurance coverage and 401(k) with 6% employer match starting day one Multiple bonus programs available Generous paid holidays and time off Tuition assistance program for professional education Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

What you’ll do

Provide executive leadership for warehouse, customer service, and sales operations, leading a workforce of more than 700 employees and developing high-performing leaders. Drive operational performance through data analysis, reporting, audits, and continuous improvement while aligning priorities with corporate strategy and customer-first goals.

Requirements

A bachelor's degree is required, with an MBA preferred, along with 15 or more years of experience leading large, cross-functional teams of 500 or more. Candidates should have a strong record of recruiting and developing leaders and expertise in operational leadership and performance management; B2B or e-commerce experience is a plus.

Benefits

• Health Insurance
• 401(k) With 6% Employer Match
• Bonus Programs
• Paid Holidays
• Paid Time Off
• Tuition Assistance

Listed skills

• Operations Management · Preferred
• Warehouse operations · Preferred
• Team Leadership · Preferred
• Data analysis · Preferred
• Reporting · Preferred
• Operational Excellence · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Executive Leadership
• Operations Management
• Warehouse Operations
• Customer Service Operations
• Sales Operations
• Team Leadership
• Talent Development
• Performance Management
• Data Analysis
• Reporting
• Operational Excellence
• Operational Audits
• Continuous Improvement
• Strategic Alignment
• Recruiting
• Customer-First Culture

Job areas

• Management & Leadership
• Logistics
• Customer Service & Support
• Sales
• Retail

More jobs from Ladders