E-Commerce Lead

Job summary

Lead the e-commerce fulfillment team by training staff and streamlining shipping processes to ensure accurate order delivery. Manage shipping partner relationships, perform inventory counts, and resolve customer service issues related to fulfillment.

Job details

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läder-ach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. Our “Supply Chain Management” business unit is responsible for all supply chains. This also includes purchasing and warehouse logistics. From our main warehouse in Bilten, we organize the flow of goods and deliver to our chocolateries and warehouses around the world. Want to be part of it too? Come and join us. Vacancy: Yes AI Disclosure: This posting does not use AI tools for initial screening. Canadian Experience: Not required Full Time position Location: 110 Bloor St W, Toronto ON M5S 2W7 Pay: $24-$26 Hourly E-Commerce Fulfillment Lead The E-Commerce Fulfillment Lead will be the driving force behind our order fulfillment and customer care operations. The ideal candidate is eager to work at a fast-paced company and is willing to learn and put in some elbow grease as a member of our small, yet powerful, e-commerce team. This candidate has had experience with pick-and-pack work environments, managing teams, is comfortable with working at a warehouse, and has customer relations experience. What You Can Expect You will train and instruct the in-store e-commerce team on the process order fulfilment and shipping. You will act as a leader/manager and model example to the ecommerce team You support in refining and streamlining e-commerce processes to ensure maximum efficiency You will navigate online shopping platform to pull and process online shop invoices You will pick and pack ecommerce orders that are shipped for the Canada market You will ensure all orders are fulfilled accurately You will ensure all orders are shipped meeting company standards You will help outbound larger and corporate orders You will perform workspace cleaning tasks as needed and maintain an overall clean and organized environment You will assist with inbound inventory and large shipments (receiving) You will resolve fulfillment errors and act as lead e-commerce customer service You will manage relationships with our shipping partners You will perform monthly inventory counts You will perform other role-related duties as assigned by the Regional Manager and/or Company President What We Expect From You Willingness to learn in a rapidly expanding company Must be able to sit and stand for extended periods of time Excellent written and verbal communication skills High sense of urgency when completing tasks Strong ownership taker and ability to work/think independently Strong organizational skills Very computer and tech-savvy Critical thinking and problem solving You are passionate about chocolate Physical Requirements Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment. This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays). Multitasking requires physical agility and the ability to stay organized. Employees may be required to bend, squat, or reach up high to organize or stock products. Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays. Restocking low shelves or accessing high displays may involve frequent bending or stretching. Requires the ability to lift 7-18 kilograms. What We Offer You Competitive pay Dental, Vision, and Health Insurance Free of Charge Life Insurance options Additional discounts and perks! An exciting working environment with motivated colleagues A position with lots of personal responsibility The opportunity to contribute fresh ideas An open and respectful feedback culture In-house and external further training Unique career opportunities Generous discounts on our products Chocolate at work Easily accessible locations Own it. Grow it. Make it fresh. Sounds interesting? Then come join us. You can also visit our career site: We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.

What you’ll do

Lead the e-commerce fulfillment team by training staff and streamlining shipping processes to ensure accurate order delivery. Manage shipping partner relationships, perform inventory counts, and resolve customer service issues related to fulfillment.

Requirements

Candidates must have experience in pick-and-pack warehouse environments and team management. Physical stamina is required to stand for long periods and lift between 7-18 kilograms.

Benefits

• Dental Insurance • Vision Insurance • Health Insurance • Life Insurance • Employee Discounts • In-house and external training • Free chocolate at work

Listed skills

• Process Optimization · Preferred
• Organization skills · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Fulfillment
• Team Management
• Customer Relations
• Inventory Management
• Pick and Pack
• Shipping Logistics
• Process Optimization
• Communication Skills
• Problem Solving
• Critical Thinking
• Tech Savvy
• Organization Skills

Job areas

• Logistics
• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage