HOSTESS/HOST

Job summary

The host is responsible for greeting and seating restaurant guests while managing reservations and distributing sections to ensure high service standards. They also support servers and bussers during peak times and handle room service orders while actively up-selling products and services.

Job details

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Host/Hostess (AM Shift) to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: Host/Hostess Property: Vintage Hotels & Niagara’s Finest Hotels ***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. *** This posting is for an existing vacancy within Lais Hotel Properties Limited. Position Summary: Responsible for greeting restaurant guests and seating various sections, distributing as evenly as possible so the highest level of service can be provided. Duties and Responsibilities: Primary Responsibilities: * Provide personalized and exceptional guest service at every given opportunity * Meet established up-selling and sales goals * Ensures that servers and/or bussers are properly allocated to various sections of the restaurant * Meets and greets restaurant guests ensuring that they are seated as soon as possible with menus, using the guest name in accordance with Lais Hotel Properties’ Standard Operating Procedures * Inputs, collects data and communications information using the reservations system * Answers incoming telephone calls to make reservations according to Standard Operating Procedures * Assists servers and bussers as required during peak times * Communicates with managers and employees on a daily basis * Answering incoming Room Service calls/orders and suggestively up-sell at every opportunity according to Standard Operating Procedures * Run buffet food and/or Room Service orders when required * Having a thorough knowledge of Lais Hotel Properties’ products and services * Suggesting additional product and services meeting our Guests’ specific preferences * Assessing Guests’ individual needs to meet standards for additional products and services * Actively seeking ways to meet Guests’ product or service needs * All other duties as assigned Professional Requirements: * Minimum one (1) year experience as host/server in a fine dining establishment * Demonstrated ability to provide exceptional guest service * Previous knowledge of Niagara area is considered an asset * Previous up-selling and/or sales experience is considered an asset * Knowledge of Restaurant Reservation system is considered an asset * Available for 6:30am Morning Shifts Personal Attributes: * Ability to work flexible hours, including evenings, weekends and holidays * Ability to work with minimal supervision in a team environment * Ability to communicate effectively in formal and informal settings * Ability to pay particular attention to small details * Exceptional dress and grooming standards * Has a positive and proactive attitude * Confidence in selling and up-selling products and services * Positive sales-oriented personality * Desire to meet goals * Ethical and honest Physical Requirements: * Standing for 6-8 hours per day Questions, quoting the job title and location, may be directed to hr@vintage-hotels.com [hr@vintage-hotels.com] Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

What you’ll do

The host is responsible for greeting and seating restaurant guests while managing reservations and distributing sections to ensure high service standards. They also support servers and bussers during peak times and handle room service orders while actively up-selling products and services.

Requirements

Candidates must have at least one year of experience in a fine dining establishment and the ability to work flexible morning shifts. Strong communication skills, a professional appearance, and a proactive, sales-oriented personality are essential for this role.

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Up-selling
• Sales
• Reservation Systems
• Communication
• Teamwork
• Attention To Detail
• Fine Dining
• Telephone Etiquette
• Buffet Service
• Room Service
• Conflict Resolution
• Proactive Attitude
• Time Management
• Fine Dining Experience
• Ethical Standards And Conduct
• Customer Service
• Data Collection
• Standard Operating Procedure
• Selling Techniques
• Restaurant Operation
• Upselling
• Reservations
• Honesty

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage
• Sales
• Administrative
• Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop