Senior Appian Developer

Job summary

Leads L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive improvements to maintain production stability, performance, and service continuity. Supports change and release activities, maintains runbooks, drives automation, mentors team members, and communicates system health and risks to leadership.

Job details

Pay Range: CAD 65-70/hr Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews. Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs. Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents. Drives problem management by addressing recurring issues through root cause fixes and automation. Enhances system performance and resilience through targeted improvements and tuning. Supports change and release activities to ensure smooth, low-risk deployments. Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity. Maintains runbooks and documentation to improve support efficiency. Drives automation to reduce manual effort and improve response times. Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.

What you’ll do

Leads L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive improvements to maintain production stability, performance, and service continuity. Supports change and release activities, maintains runbooks, drives automation, mentors team members, and communicates system health and risks to leadership.

Requirements

The role calls for mid-to-senior-level experience supporting production systems, resolving complex incidents, and improving application reliability and performance. It also requires collaboration, documentation, automation, mentoring, and adherence to security and governance standards; no specific education requirement is stated.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production Support
• Root Cause Analysis
• Incident Management
• L2/L3 Troubleshooting
• Application Monitoring
• Problem Management
• Automation
• Performance Tuning
• Change Management
• Release Management
• Cross-Functional Collaboration
• Runbook Documentation
• Mentoring
• Security Compliance
• Governance

Job areas

• Technology
• Software
• Customer Service & Support
• Management & Leadership

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