Customer Experience Lead

Ottawa, ON
On-site
Posted Oct 2, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

You will act as a stylist to provide personalized wardrobe advice while training and developing the sales team on customer service and product knowledge. Additionally, you will monitor sales targets and perform daily operational tasks such as managing store inventory and opening or closing the store.

Job details

How will you support the team? As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees. Act as a stylist to build a personalized wardrobe to the customer. Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends. Monitor sales targets frequently and take the required actions to influence the store’s results. Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean. Open and close the store as required. The people who thrive with us have: Contagious passion for fashion and customer service Experience as a team leader or sales trainer Desire to develop a career in retail Strong selling and customer service skills Benefits: Employee discount in store Dynamic and passionate team Career development and advancement program Supportive management team and good work/life balance Don't miss this opportunity to join an exceptional team!

What you’ll do

Requirements

The ideal candidate possesses a contagious passion for fashion and customer service with previous experience as a team leader or sales trainer. You must demonstrate strong selling skills and a clear desire to build a career within the retail industry.