Customer Experience Lead
The Customer Experience Lead is responsible for providing a personalized shopping experience while training the sales team on service standards and product knowledge. They also monitor sales targets and perform daily operational tasks such as price changes and store maintenance.
- On-site
- Québec, QC
- Posted Aug 21, 2026
- 1 position
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Job summary
How will you support the team? As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees. Act as a stylist to build a personalized wardrobe to the customer. Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends. Monitor sales targets frequently and take the required actions to influence the store’s results. Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean. Open and close the store as required. The people who thrive with us have: Contagious passion for fashion and customer service Experience as a team leader or sales trainer Desire to develop a career in retail Strong selling and customer service skills Benefits: Employee discount in store Dynamic and passionate team Career development and advancement program Supportive management team and good work/life balance Don't miss this opportunity to join an exceptional team!
What you’ll do
The Customer Experience Lead is responsible for providing a personalized shopping experience while training the sales team on service standards and product knowledge. They also monitor sales targets and perform daily operational tasks such as price changes and store maintenance.
Requirements
Candidates must have a strong passion for fashion and customer service along with previous experience as a team leader or sales trainer. A desire to build a career in the retail industry is essential for success in this role.
Benefits
• Employee discount • Dynamic and passionate team • Career development and advancement program • Supportive management team • Work/life balance
Listed skills
- Customer servicePreferred
- Inventory managementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Fashion styling
- Team leadership
- Sales training
- Product knowledge
- Trend analysis
- Sales target monitoring
- Inventory management
- Store operations
- Product Knowledge
- Influencing Skills
- Influencing Without Authority
- Management
- Customer Service
- Sales
- Selling Techniques
- Sales Training
Job areas
- Retail
- Customer Service & Support
- Management & Leadership
- Sales
- Customer Experience Lead
- Customer Service Representative (General)
- Inquiry Clerks
- Customer Service Representatives
Additional details
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 40 hours per week