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Law Society of Ontario

LSO Connects Representative (6 Month Contract)

  • Toronto, ON
  • On-site
  • Posted Jul 22, 2026
  • 1 position

$54,315–$64,500 / year

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Employment type
Contract, Temporary
Experience level
Mid-level · 2+ years
Minimum education
College diploma
Posting language
English
Working hours
40 hours per week

Job summary

Provide first-level technical support and triage for users of the LSO Connects portal, resolving routine access and usability issues. Document solutions in the knowledge base and escalate complex technical defects to the IT and BIOM teams.

Job details

Provide first-level technical support and triage for users of the LSO Connects portal, resolving routine access and usability issues. Document solutions in the knowledge base and escalate complex technical defects to the IT and BIOM teams. Requires a 2-year college program in Business, Computer Science, or a related field and at least 2 years of experience in live user support. Proficiency in Microsoft 365 and familiarity with MS Dynamics 365 are required.

What you’ll do

Provide first-level technical support and triage for users of the LSO Connects portal, resolving routine access and usability issues. Document solutions in the knowledge base and escalate complex technical defects to the IT and BIOM teams.

Requirements

Requires a 2-year college program in Business, Computer Science, or a related field and at least 2 years of experience in live user support. Proficiency in Microsoft 365 and familiarity with MS Dynamics 365 are required.

Benefits

  • Defined Contribution Pension Plan
  • Health Benefits Plan
  • Dental Benefits Plan
  • Employee And Family Assistance Plan (EFAP)

Listed skills

  • Customer service · Preferred
  • Technical Support · Preferred
  • Problem solving · Preferred
  • Communication Skills · Preferred
  • Multitasking · Preferred
  • Troubleshooting · Preferred
  • Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Customer Service
  • Technical Support
  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Organizational Skills
  • Multitasking
  • Microsoft Office 365
  • MS Dynamics 365
  • Azure DevOps
  • Triage
  • Knowledge Management
  • Troubleshooting
  • CRM Solutions
  • Documentation
  • User Access Management

Job areas

  • Customer Service & Support
  • Technology
  • Legal
  • Administrative

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