Service Dispatcher

Job summary

Schedule, coordinate, and assign service jobs to technicians, manage work orders and appointments in ERP and scheduling systems, and coordinate with Service and Parts teams to optimize workloads. Communicate with customers, manage incoming job leads and work-in-progress reporting, review invoice proposals, and support compliance with safety processes.

Job details

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. The Opportunity Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Edmonton, Alberta. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers. Essential Duties & Responsibilities As the Service Dispatcher, your key responsibilities will include: Scheduling, coordinating, and assigning jobs to Service Technicians Managing new and ongoing work orders using an ERP system Utilizing the service scheduler to prioritize and schedule appointments Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively Managing incoming job leads using established processes Maintaining professional and effective communication with customers Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed Required Skills & Qualifications The ideal candidate will possess the following skills, knowledge, and competencies: Previous work experience related to dispatching or scheduling Strong proficiency with MS Office Suite (Word, Excel, Outlook) Excellent organizational skills and planning skills A customer-oriented mindset Excellent verbal and written communication skills Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels Ability to prioritize and manage multiple demands in parallel Benefits & Perks Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan: Company paid medical health care plan for you and your dependents Dental plan, vision plan, and prescription drug coverage Annual health care spending account Life insurance, short term disability, and travel insurance Sick leave plan – 100% employer paid Employee assistance programs RRSP matching Ongoing professional development opportunities The base pay range for this role is: $50,000 to $61,500 per year, depending on experience. This is an onsite role based in Edmonton, Alberta. Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. #LeavittMachinery

What you’ll do

Schedule, coordinate, and assign service jobs to technicians, manage work orders and appointments in ERP and scheduling systems, and coordinate with Service and Parts teams to optimize workloads. Communicate with customers, manage incoming job leads and work-in-progress reporting, review invoice proposals, and support compliance with safety processes.

Requirements

Candidates should have previous experience related to dispatching or scheduling and strong proficiency with Microsoft Word, Excel, and Outlook. The role also requires strong organization, planning, customer service, communication, interpersonal, and prioritization skills, including the ability to manage multiple demands.

Benefits

• Company-Paid Medical Coverage
• Dental Coverage
• Vision Coverage
• Prescription Drug Coverage
• Health Care Spending Account
• Life Insurance
• Short-Term Disability Insurance
• Travel Insurance
• Paid Sick Leave
• Employee Assistance Program
• RRSP Matching
• Professional Development Opportunities

Listed skills

• ERP systems · Preferred
• Microsoft Excel · Preferred
• Planning · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Billing · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Scheduling
• Work Order Management
• ERP Systems
• Service Scheduling
• Workload Coordination
• Customer Communication
• Invoice Review
• Billing
• Organizational Skills
• Planning
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Prioritization
• Interpersonal Communication

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Manufacturing
• Security & Safety

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