Emergency Replacement Sales Specialist

Job summary

This role manages commercial replacement opportunities by overseeing the full customer quote process and supporting the emergency replacement hotline. The specialist collaborates with management and stores to promote programs while assisting with credit and collection activities.

Job details

What Drives Success This sales specialist manages commercial replacement opportunities. Responsibilities include managing the full customer quote process, backing-up Commercial Sales Administrators, and assisting with credit and collection activities. Duties include, but are not limited to: Meet face-to-face with and call target Commercial Service and Replacement Contractor accounts. Provide direct support for the Emergency Replacement hotline. Collaborate with management and stores to actively promote and manage emergency replacement programs, marketing and pricing activities. Use developing knowledge in equipment replacement to assist the Commercial District with sales opportunities. What We Are Looking For Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 1 year related experience.Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Requires knowledge of principles and methods for showing, promoting and selling products or services, including; marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows principles and processes for providing customer service, including; customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Requires intermediate industry and product knowledge. Must be able to use Microsoft Office and Customer Relationship Management software. What We Offer Our competitive benefits package includes: Comprehensive health, vision, and dental insurance Company-matched retirement savings plan Employee stock discount program Maternity, Parental and other leaves Vacation, volunteer time off, well-being days Wellness programs Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! Artificial Intelligence Disclosure: Lennox uses artificial intelligence tools to assist in screening, assessing, or selecting applicants for this position. These tools may support the review, organization, evaluation, or prioritization of application materials and other information submitted during the recruiting process. Lennox remains responsible for its recruitment process and hiring decisions, and artificial intelligence is used as one part of the overall candidate review process. Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

What you’ll do

This role manages commercial replacement opportunities by overseeing the full customer quote process and supporting the emergency replacement hotline. The specialist collaborates with management and stores to promote programs while assisting with credit and collection activities.

Requirements

Candidates must have at least one year of related experience and a high school diploma, with a bachelor's degree preferred. Proficiency in Microsoft Office and CRM software is required, along with strong interpersonal and sales skills.

Benefits

• Comprehensive health insurance
• Vision insurance
• Dental insurance
• Company-matched retirement savings plan
• Employee stock discount program
• Maternity leave
• Parental leave
• Vacation
• Volunteer time off
• Well-being days
• Wellness programs

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Relationship Building · Preferred
• Negotiation · Preferred
• Time management · Preferred
• Microsoft Office · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Relationship building
• Negotiation
• Persuasion
• Time management
• Marketing strategy
• Product demonstration
• Sales techniques
• Customer needs assessment
• Microsoft Office
• Customer Relationship Management software
• Equipment replacement
• Communication
• Active listening
• Client Needs Assessment
• Product Knowledge
• Customer Relationship Management (CRM) Software
• Artificial Intelligence
• Business To Business
• Management
• Customer Service
• Textiles
• Control Systems
• Selling Techniques
• Marketing
• Marketing Strategies
• Persuasive Communication
• Product Demonstration
• Time Management
• Verbal Communication Skills
• Prioritization

Job areas

• Sales
• Customer Service & Support
• Administrative
• Placement Specialist
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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