Auto Claims Adjuster (Mechanic, Parts, Estimator, Service)

Job summary

Provide customer support across phone, online, email, and live chat channels, managing requests and meeting service-level agreements and performance targets. Assess and adjudicate complex automotive warranty claims, coordinate with internal teams, and apply claims best practices.

Job details

Turn Your Automotive Experience Into a Professional Office Career Office Location: Vancouver, BC or Laval, QC (Hybrid/remote progression over time) Salary: $65,000 - $75,000 + bonus About LGM LGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998. Many of our team members come directly from dealerships—we understand your background because we’ve hired it before. Tired of flat rate, long days, and physical work? If you’ve worked as a Service Advisor, Automotive Technician, Service Manager, Parts Specialist, or Warranty Administrator, this role is built for you. You already understand how vehicles are repaired. Now you can use that expertise in a stable office-based career while staying connected to the automotive world. At LGM Financial Services, we help customers navigate complex automotive warranty claims in partnership with leading manufacturers and dealerships across Canada. What Makes This Different No more physically demanding shop work No weekends Use your diagnostic and repair knowledge in a new way Work with major automotive brands across Canada Full training provided (no claims experience needed) Full 3 weeks training as part of onboarding program Many of our team members come directly from dealership and technician backgrounds. Key Responsibilities: Provide exceptional customer service via telephone, online, live chat and written correspondence channels to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers Monitor customer service queues (Phone, Online Portal, Email and Live Chat) Manage requests received via ticketing systems, to ensure timely responses to all customers while ensuring adherence to our contractual service level agreements and departmental key performance indicators Facilitate the claims adjusting process to meet contractual service level agreements, departmental KPI’s and underwriting commitments Manage complex technical claims adjudication such as; engines, transmissions, differentials and electrical failures Liaise with the Finance, Sales and Customer Success Teams as necessary in order to effectively adjudicate all claims or meet customer needs Uphold all Service Level Agreements and claims adjudication best practice standards Core Competencies: Effective Communicator - Able to clearly and articulately present information through the spoken and written word Collaboration - Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives Flexibility - Easily adapts to changing environment and resources Reliability - Able to meet commitments and preforms all assigned duties/tasks Decision making - Being resourceful and have ability to efficiently make appropriate decisions based available information and experience Negotiating - Ability to communicate in a manner that develops trust and positive outcomes Conceptual Thinking - Intuitive understanding of customer needs and delivery of exceptional service Required Skills: Ability to analyze overall damage to determine procedures for repair Ability to determine extent of direct/indirect damage and direction of impact Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software Excellent organizational and time management skills Exceptional customer service Tactful negotiator Excellent attention to detail Effective and efficient at multi-tasking Courteous and professional telephone manner Proficient with MS Office suite of products Bilingual (English/French) oral and written is an asset Education: Journeyman certification or 1st,2nd,or 3rd year apprenticeship preferred Valid Adjuster license as required by provincial regulatory agency an asset Post-secondary education an asset Experience: 3+ years automotive service experience 2+ years claims adjusting experience an asset 2+ years contact center experience an asset What We Offer Extended health & dental coverage (no waiting period) RRSP contribution Performance bonus program Starting at 3 weeks vacation + Birthday off 4 paid volunteer days annually Education sponsorship opportunities Health & wellness perks Vehicle rebate program (up to $400/month) Required Skills Required Experience

What you’ll do

Provide customer support across phone, online, email, and live chat channels, managing requests and meeting service-level agreements and performance targets. Assess and adjudicate complex automotive warranty claims, coordinate with internal teams, and apply claims best practices.

Requirements

The role prefers a journeyman certification or first-, second-, or third-year apprenticeship, and an adjuster license and post-secondary education are assets. It requires at least three years of automotive service experience; claims adjusting and contact center experience are assets, as are estimating software knowledge and English-French bilingual communication.

Benefits

• Extended Health and Dental Coverage
• RRSP Contributions
• Performance Bonus Program
• Three Weeks of Vacation
• Birthday Off
• Four Paid Volunteer Days Annually
• Education Sponsorship Opportunities
• Health and Wellness Perks
• Vehicle Rebate Program

Listed skills

• Customer service · Preferred
• Collaboration · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Damage Analysis
• Repair Procedure Assessment
• Direct and Indirect Damage Assessment
• Impact Direction Assessment
• Estimating
• Audatex
• Mitchell-on-Demand
• Claims Adjudication
• Customer Service
• Negotiation
• Communication
• Collaboration
• Decision-Making
• Organization and Time Management
• Multitasking
• Microsoft Office

Job areas

• Customer Service & Support
• Finance & Accounting
• Trades

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