Care Coordinator

Job summary

The Care Coordinator manages patient intake, scheduling, and medical records while providing administrative support to clinic staff. They are also responsible for handling payments, billing, and maintaining professional communication with patients and external partners.

Job details

Care Coordinator – Lifemark Health Group The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Primary Responsibilities * Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns * Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan * Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information * Coordinate scheduling of patient appointments and maintain the patient’s medical record * Collect payment at time of service * Track coverage for all funding streams to ensure approval * Complete data entry and billing * Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies * High School Diploma, G.E.D. or equivalent * Excellent customer service skills and telephone etiquette * High degree of organizational skills and ability to prioritize and multi-task * Excellent communication (verbal/written) and interpersonal skills * Strong computer and data entry skills * Flexible and adaptable to change * Experience in a Physiotherapy clinic an asset Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply Today! Visit www.lifemark.ca/careers [http://www.lifemark.ca/careers] for more information! #LI-DNP

What you’ll do

The Care Coordinator manages patient intake, scheduling, and medical records while providing administrative support to clinic staff. They are also responsible for handling payments, billing, and maintaining professional communication with patients and external partners.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate excellent customer service and organizational skills. Proficiency in data entry and the ability to multi-task in a clinical environment are essential requirements.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Data entry
• Scheduling
• Medical record management
• Patient intake
• Invoicing
• Payment collection
• Communication
• Interpersonal skills
• Organizational skills
• Multi-tasking
• Computer literacy
• Administrative support
• Outbound Calls
• Care Coordination
• Administrative Support
• Patient Assistance
• Organizational Skills
• Treatment Planning
• Physical Therapy
• Billing
• Medical Records
• Customer Service
• Data Entry
• Interpersonal Communications
• Multitasking
• Telephone Skills
• Prioritization
• Enthusiasm

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers