CCR-Care Coordinator

Care Coordinator – Lifemark Physiotherapy Halifax North Location: 6061 Young Street, Halifax, NS, B3K 2A3 Status: Part Time Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Halifax North, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Why Lifemark? * Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team * Supportive and collaborative administrative team * Positive and comforting work environment * Opportunities for growth within a national company * Nationally recognized brand with a strong digital presence Primary Responsibilities * Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries * Coordinate accurate patient intake and maintain up-to-date records throughout treatment * Assist patients with completing documentation to ensure accuracy and completeness * Schedule appointments and manage patient records efficiently * Collect payments at time of service and submit insurance claims to third-party funders * Perform data entry and billing in accordance with clinic procedures * Manage incoming and outgoing communications, including mail, courier, and fax * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies The ideal candidate will have: * High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset * Strong organizational and multitasking skills in a fast-paced environment * Excellent communication (verbal and written) and customer service skills * Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset * Flexible, adaptable, and responsive to changing priorities * Ability to work both independently and collaboratively as part of a team * Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers%C2%A0] #LI-DNP

The Care Coordinator manages front-desk operations, including patient intake, scheduling, and handling inquiries. They are also responsible for data entry, billing, processing payments, and maintaining accurate patient records.

A high school diploma is required, with post-secondary education in medical office administration considered an asset. Candidates should possess strong organizational skills, proficiency in Microsoft Office, and excellent customer service abilities.

• Supportive and collaborative administrative team • Positive and comforting work environment • Opportunities for growth • Nationally recognized brand

• Customer servicePreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Patient intake
• Data entry
• Customer service
• Scheduling
• Billing
• Invoicing
• Microsoft Office Suite
• Communication
• Multitasking
• Organizational skills
• EMR systems
• Case management
• Insurance claims
• Employment Equity
• Outbound Calls
• Care Coordination
• Administrative Support
• Patient Assistance
• Office Administration
• Physical Therapy
• Customer Service
• Data Entry
• Health Administration
• Microsoft Office
• Enthusiasm

• Healthcare
• Administrative
• Customer Service & Support
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week