Front Desk Care Coordinator

Job summary

The Care Coordinator manages the front-desk experience by handling patient intake, scheduling appointments, and managing communications. They are also responsible for billing, collecting payments, and submitting insurance claims to third-party funders.

Job details

Care Coordinator – PhysioHouse Picton Location: 133 Main Street, Picton, ON, K0K 2T0 Status: Casual Part Time Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at PhysioHouse Picton, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Why Lifemark & PhysioHouse? * Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team * Supportive and collaborative administrative team * Positive and comforting work environment * Opportunities for growth within a national company * Nationally recognized brand with a strong digital presence Primary Responsibilities * Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries * Coordinate accurate patient intake and maintain up-to-date records throughout treatment * Assist patients with completing documentation to ensure accuracy and completeness * Schedule appointments and manage patient records efficiently * Collect payments at time of service and submit insurance claims to third-party funders * Perform data entry and billing in accordance with clinic procedures * Manage incoming and outgoing communications, including mail, courier, and fax * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies The ideal candidate will have: * High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset * Strong organizational and multitasking skills in a fast-paced environment * Excellent communication (verbal and written) and customer service skills * Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset * Flexible, adaptable, and responsive to changing priorities * Ability to work both independently and collaboratively as part of a team * Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers%C2%A0] #LI-DNP

What you’ll do

The Care Coordinator manages the front-desk experience by handling patient intake, scheduling appointments, and managing communications. They are also responsible for billing, collecting payments, and submitting insurance claims to third-party funders.

Requirements

A high school diploma is required, while post-secondary education in Medical Office Administration is considered an asset. Candidates should possess strong organizational skills and proficiency in Microsoft Office, with previous experience in a multidisciplinary healthcare clinic being a strong asset.

Benefits

• Opportunities for growth within a national company
• Supportive and collaborative administrative team
• Positive and comforting work environment

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• case management · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Billing · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Intake
• Scheduling
• Billing
• Customer Service
• Data Entry
• Microsoft Office Suite
• EMR Systems
• Case Management
• Multitasking
• Verbal Communication
• Written Communication
• Insurance Claims Processing
• Administrative Support
• Organization
• Employment Equity
• Outbound Calls
• Care Coordination
• Patient Assistance
• Office Administration
• Physical Therapy
• Communication
• Health Administration
• Invoicing
• Microsoft Office
• Enthusiasm

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Front Desk Coordinator
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

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