Traffic Agent

Job summary

The Traffic Agent is responsible for preparing traffic files, coordinating with clients and external parties for documentation, and ensuring the timely customs release of shipments. They also manage delivery arrangements, track shipments to prevent storage liabilities, and process necessary payments for freight and terminals.

Job details

Traffic Agent Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. JOB SUMMARY The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). KEY DUTIES & RESPONSIBILITIES Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required. Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release. Confirm that Customs releases and steamship releases are obtained. Verify supplementary charges prior to payment of invoices. Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed Process emails on live shipments and import files into systems for clearance Complete delivery orders and arrange pick-up Complete payment of freight/terminals by guarantee, check or wire transfer as needed KNOWLEDGE & SKILLS Familiarity with credit policies, traffic and forwarding methods and procedures Must be able to coordinate desired delivery arrangements for clients from transportation companies Familiarity with customs release process Computer and Internet skills required MS Office experience Must have knowledge of international transportation Negotiation skills Client service oriented Strong oral and written communication Telephone etiquette Strong organization and problem-solving Prioritization and time management WORK EXPERIENCE – MINIMUM REQUIRED 1 year of experienceEDUCATION Required: High School/GED or equivalentCERTIFICATIONS DESCRIPTION COMPETENCIES Business Acumen and Straight TalkAgilityCustomer First FocusInclusion and CollaborationAccountabilityLeading and Developing At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 44,690-67,200 CAD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. Job Type: Full Time Location: ON Toronto - CN030

What you’ll do

The Traffic Agent is responsible for preparing traffic files, coordinating with clients and external parties for documentation, and ensuring the timely customs release of shipments. They also manage delivery arrangements, track shipments to prevent storage liabilities, and process necessary payments for freight and terminals.

Requirements

Candidates must have at least one year of experience and a high school diploma or equivalent. Proficiency in MS Office, knowledge of international transportation, and familiarity with customs release procedures are required.

Benefits

• Competitive compensation • Comprehensive benefits • Professional development • Incentive opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• MS-Office · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Traffic management
• Customs release process
• Freight forwarding
• Documentation preparation
• Problem-solving
• Time management
• Client service
• Negotiation
• Communication
• MS Office
• Data entry
• Logistics coordination
• Prioritization
• Telephone etiquette
• Bill Of Lading
• Continuous Development
• Basic Internet Skills
• Credit Policies
• Business Acumen
• Customer Service
• Consulting
• Customs Broking
• Equities
• International Trade
• Freight Forwarding
• Warehousing
• Leadership
• Invoicing
• Problem Solving
• Market Data
• Telephone Skills
• Time Management
• Wire Transfer
• Writing

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Finance & Accounting
• Consulting
• Traffic Agent
• Transportation Manager
• Supply, Distribution and Related Managers
• Transportation, Storage, and Distribution Managers