Temporary Accommodation Officer (ref:791)

Full Time Permanent Winchester Posted 11 hours ago 32597 - 36363 £ / Year Closes: 8 September 2026 Website Winchester City Council Winchester City Council Closing date: Tuesday 8 September 2026 Interview date: Thursday 17 September 2026 Please apply online via Winchester City Council’s website. The Temporary Accommodation team are looking for a dynamic individual who thrives in a fast-paced reactive role, has customer service at the heart of what they do and a “can do” attitude! You will be required to work as part of the Temporary Accommodation team to provide day to day housing management of the Council’s temporary accommodation for homeless households. You will also be required to provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities. The Temporary Accommodation team are based in offices just outside the vibrant city centre of Winchester. You will need to meet the travel requirements of the role as you will visit residents in our units of temporary accommodation across the district, as well as conducting health and safety visits at our schemes. If you are experienced in working in the housing sector with vulnerable households and like to work in an environment where no two days are the same – then this could be the job for you! We are looking for someone who is passionate about providing excellent customer service, who can work flexibly due to the reactive nature of the role, whilst remaining calm under pressure. You will need to be an excellent problem solver and a reliable team member to deliver positive outcomes to those individuals in the council’s temporary accommodation. Benefits If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including: Employer paid health cash plan Salary sacrifice scheme for cars and bikes 26 days annual leave per year rising to 33 days – dependent on length of service Membership to the Local Government Pension Scheme Discounts at a range of major high street brands and the two leisure centres in the district Excellent working environment Support for continuous professional development A DBS check will be required for this role, and you must be able to meet the travel requirements for the post. For an informal discussion about the role, please contact Laura Wilson, Temporary Accommodation Manager on 07749 573396 or via email at [email protected]. To apply for this job please visit accesspeople.accessacloud.com.

Provide day-to-day housing management for the Council's temporary accommodation for homeless households. Offer low-level support to help residents become tenancy ready for independent living opportunities.

Experience working in the housing sector with vulnerable households is required. Candidates must be able to meet travel requirements for site visits and possess a strong customer service orientation.

• Employer paid health cash plan • Salary sacrifice scheme for cars and bikes • 26 to 33 days annual leave • Membership to the Local Government Pension Scheme • High street brand discounts • Leisure centre discounts • Support for continuous professional development

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Housing Management
• Customer Service
• Problem Solving
• Crisis Management
• Tenancy Support
• Health And Safety Inspections
• Vulnerable Household Support
• Communication
• Teamwork
• Flexibility

• Social Services
• Government & Public Sector
• Customer Service & Support
• Administrative

Minimum experience

2+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level