Accounts Receivable Coordinator / Billing Manager - Patient Support Programs

Job summary

Oversee contract-based billing and accounts receivable for Patient Support Programs and Infusion Services, ensuring invoices align with contract terms, milestones, and compliance requirements. Manage billing schedules, billing-sheet setup, KPIs, discrepancy resolution, reporting, documentation, audits, and continuous process improvement.

Job details

Job Summary The Accounts Receivable Billing Manager is responsible for managing complex, contract-driven billing processes and overseeing the accounts receivable function for Patient Support Programs and Infusion. Job Description This role ensures that invoicing aligns with contractual terms, milestones, and compliance requirements while driving timely and accurate billing to clients. The position plays a critical role in interpreting contracts, managing billing sheet build, and optimizing the contract-to-cash cycle. Role and Responsibilities Oversee billing operations for contract-based invoicing for the Patient Support Programs and Infusion Services Interpret and apply contract terms to ensure accurate invoicing (billing items, rates, quantities etc) Partner with PSP, PMO, IT, pharmacy, distribution, controllership, legal, and privacy management teams to review contract terms and ensure billing understanding Ensure compliance with contractual obligations, regulatory requirements, and internal audit controls Ensure billing sheets for all new Patient Support Programs are fully built in alignment with contract terms, accurate and operational from month one Supervise accounts receivable billing activities, including compliance, KPI’s Lead resolution of billing discrepancies tied to contract interpretation or scope changes Establish and maintain billing schedules, contract trackers, KPI’s and documentation systems Continuous improvement of contract billing processes, controls, and automation Support audits by maintaining clear documentation of contract billing and revenue recognition Monthly reporting of billing status Perform additional responsibilities as assigned by the Manager. Preferred Qualifications and Education Requirements Excellent written and verbal communication skills Bachelor’s degree in Accounting, Finance, or related field (CPA or equivalent is an asset) 5–10+ years of experience in accounts receivable and contract billing, preferably with Patient Support Programs Proven experience managing billing teams and processes  Contract interpretation and compliance Advanced billing and revenue cycle management Strong analytical and reconciliation skills Attention to detail in high-complexity environments Stakeholder collaboration (legal, project managers, clients) Dispute resolution and negotiation Process improvement and system optimization Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship. We are equal-opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial, or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Follow us on LinkedIn!

What you’ll do

Oversee contract-based billing and accounts receivable for Patient Support Programs and Infusion Services, ensuring invoices align with contract terms, milestones, and compliance requirements. Manage billing schedules, billing-sheet setup, KPIs, discrepancy resolution, reporting, documentation, audits, and continuous process improvement.

Requirements

A bachelor's degree in Accounting, Finance, or a related field is preferred, with a CPA or equivalent considered an asset. The role seeks 5–10+ years of accounts receivable and contract billing experience, preferably in Patient Support Programs, along with billing team management, contract compliance, strong analytical and reconciliation skills, and effective stakeholder collaboration.

Listed skills

• Regulatory Compliance · Preferred
• Accounts receivable · Preferred
• Revenue Recognition · Preferred
• Process Improvement · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts Receivable
• Contract Billing
• Contract Interpretation
• Billing Operations
• Revenue Cycle Management
• Regulatory Compliance
• Audit Controls
• Billing Reconciliation
• Dispute Resolution
• KPI Management
• Stakeholder Collaboration
• Process Improvement
• System Optimization
• Analytical Skills
• Revenue Recognition
• Team Management

Job areas

• Finance & Accounting
• Management & Leadership
• Healthcare