Customer Service Assistant Department Manager - Full Time

Job summary

Assist the Customer Service Manager in preparing the department for daily operations and managing team productivity. Responsibilities include mentoring team members, handling customer issues, and upholding company safety and loss prevention policies.

Job details

Description We are looking for a Customer Service Assistant Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment! Are you ready to take your career to the next level? If so, come join our growing team! Position: Assistant Customer Service Department Manager - Full Time This is your opportunity to advance your career in a leadership role. As the Assistant Customer Service Department Manager, you will assist the Customer Service Manager to ensure that the department is prepared for daily operations. What You’ll Do Motivate and mentor Team Members Provide support in regular team meetings Coach and train Team Members to maintain the highest level of productivity Handle Team Member and customer issues Uphold company policies and procedures including health & safety, food safety and loss prevention Provide exceptional customer service to all Team Members, Customers and Vendors What We Are Looking For Minimum of 1-year experience in a customer service department Strong customer service skills and the ability to build relationships with Team Members and Customers Ability to lead, coach, motivate and work in a fast paced environment Strong computer skills and ability to quickly learn new systems Ownership to resolve issues with a sense of urgency Effective communication and listening skills Strong creativity skills and ability to create eye catching displays Ability to role model and inspire behaviour consistent with our values Work Environment Work is performed in a store retail environment Must be available to work days, evenings and weekends Travel is required to support off-site events Why join our team? Competitive wages and flexible benefits Opportunity to advance your career A team that cares and treats you like family Culture of teamwork and collaboration Celebrates and rewards our Team Members Longo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for. If you require accommodation, please contact the Human Resources Coordinator at: Telephone: 905-264-4100 Email: [email protected] Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6

What you’ll do

Assist the Customer Service Manager in preparing the department for daily operations and managing team productivity. Responsibilities include mentoring team members, handling customer issues, and upholding company safety and loss prevention policies.

Requirements

Requires a minimum of one year of experience in a customer service department with strong leadership and communication skills. Candidates must be proficient with computers and available to work a flexible schedule including weekends.

Benefits

• Flexible Benefits

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Communication · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Leadership
• Coaching
• Mentoring
• Team Management
• Conflict Resolution
• Computer Skills
• Communication
• Visual Merchandising
• Health & Safety Compliance
• Food Safety
• Loss Prevention

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Food & Beverage