Technical Support Engineer

Toronto, ON
On-site
Posted Oct 8, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Apply by: Nov 5, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Handle Level 1 and Level 2 platform support tickets, escalating issues to Level 3 when needed. Collaborate with stakeholders, investigate problems, and provide comprehensive details to support timely resolution.

Job details

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments. Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to: • Diverse and inspiring colleagues and approachable leaders • Stimulating work in a fast-paced, intellectually challenging environment • Accelerated exposure and responsibility • Global career development opportunities • Being motivated every day by important social purpose and unshakable principles • A deeply rooted culture of Integrity, Partnership and High Performance If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity. Responsibilities: Technical support role for the platform: • Deal with L1/L2 tickets • Escalate to L3 in case of a need • Collaborate with different stakeholders • Investigate and provide comprehensive details for quick resolution Mandatory Skills Description: • Git (GitHub) • Linux administration and troubleshooting skills • Zabbix monitoring platform • ITIL - incident and change management (ServiceNow) Nice-to-Have Skills Description: • Python (basic-intermediate) • Artifactory • Atlassian tools (Jira, Wiki) - both as user and as administrator • Terraform • Scripting languages (bash, PowerShell) • IBM developer platforms (DataStage, UrbanCode, WebMQ)

What you’ll do

Requirements

Required skills include Git/GitHub, Linux administration and troubleshooting, Zabbix, and ITIL incident and change management using ServiceNow. Nice-to-have skills include basic-to-intermediate Python, Artifactory, Atlassian tools, Terraform, Bash or PowerShell scripting, and IBM developer platforms.