Customer Service Representative

Job summary

The role involves managing business relationships with customers, processing orders, and resolving service issues to ensure satisfaction. Additionally, the representative supports the sales team and participates in continuous improvement projects and trade shows.

Job details

Company Description Malabar Ingredients is a leading provider of custom dry blending, high-quality ingredient solutions, and a wide range of functional ingredients to food processors across North America. With over 40 years of experience, Malabar Ingredients has built a strong reputation for delivering exceptional products, superior service, and innovative solutions within the Food Industry. To learn more about Malabar Ingredients, visit www.malabaringredients.com. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate partners. This is a great role for a recent graduate looking to start their professional career or someone just looking for a change of scenery with opportunities to grow. JOB DESCRIPTION POSITION TITLE: Customer Service Representative JOB TYPE: Full-time / Salary / Comp $50k minimum (increases based on experience/fit) REPORTS TO: VP of Sales START DATE: October/November 2026 Establish, develop, and maintain business relationships with current and prospective customers; Address all customer issues to ensure customer satisfaction. Escalate as required; Stay abreast of the industry developments and their impact on the organization’s competitiveness and product offerings; Receive customer orders via phone & email Provide timely and efficient service to customers, suppliers and sales team. Responding to inquiries, problems and delivery schedules requests from customers. Interact with delivery drivers, direct drivers to product location for loading/unloading. Maintain customer relationships through handling customer complaints by; Trouble shooting all customer related service issues and providing an optimal resolution to satisfy the customers’ needs, documenting all complaints and forwarding them to various departments for further resolutions. Supports other team members to complete daily transactions. Partake in Continuous Improvement projects Generate process and ERP/CRM improvements Actively participate in trade shows, training seminars, and conventions. Support Account Managers with day to day customer related inquiries and documentation request Run reports for Sales / Mgmt team as required EDUCATION AND EXPERIENCE REQUIREMENTS Post-secondary degree in a related field or equivalent work experience; 1-3 years in customer facing role; food industry related experience preferred Solid knowledge of MS Office (Excel especially) is required; quick learner CRM / ERP system as Microsoft Dynamics Business Central High level of phone etiquette KNOWLEDGE AND SKILLS REQUIREMENTS Exceptional organizational skills are a must; Excellent communication skills, both written and oral; Exceptional interpersonal skills; Results-driven; team player Proficient Computer skills and ability to multi-task Excellent Customer Service skills Has the ability to demonstrate leadership, can take ownership of tasks and make decisions, takes initiative and is self-motivated Must have the ability to work well within a team environment Demonstrated aptitude for problem-solving; Able to define problems, collect data, establish facts, draw valid conclusions, and resolve discrepancies in a reasonable amount of time.

What you’ll do

The role involves managing business relationships with customers, processing orders, and resolving service issues to ensure satisfaction. Additionally, the representative supports the sales team and participates in continuous improvement projects and trade shows.

Requirements

Candidates should have a post-secondary degree or equivalent experience with 1-3 years in a customer-facing role, preferably within the food industry. Proficiency in MS Office, specifically Excel, and experience with CRM/ERP systems like Microsoft Dynamics Business Central are required.

Listed skills

• Continuous Improvement · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• ERP · Preferred
• Microsoft Excel · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Management
• Problem Solving
• Microsoft Excel
• Microsoft Dynamics Business Central
• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Multi-tasking
• CRM
• ERP
• Phone Etiquette
• Leadership
• Data Collection
• Continuous Improvement

Job areas

• Customer Service & Support
• Food & Beverage
• Manufacturing
• Sales
• Logistics