About
Project delivery professional with 4+ years delivering and coordinating cross-functional execution across SaaS, IT, and B2B environments, managing schedules, milestones, and deliverables from kickoff through final handover. Skilled at tracking project risks, issues, and dependencies, driving resolution across technical and client-facing teams, and giving clear status reporting to leadership and executive stakeholders. Trusted to build cross-functional teams, lead through influence, and deliver complex data and technology projects on time.
Skills
- Agile
- Amazon Web Services
- Budgeting
- Business analysis
- Business Requirements Gathering
- Change Management
- CI/CD
- Clear Communication
- Client Relationship Management
- Coaching
- Communication
- Compliance
- Conflict Resolution
- Continuous Improvement
- Cost Control
- Critical Thinking
- Cross-Functional Collaboration
- Cross-Functional Coordination
- Data analysis
- Data visualization
- Decision Making
- Documentation
- ERP
- ERP systems
- Execution
- Facilitation
- GitHub
- Google Cloud
- Google Workspace
- Group Facilitation
- Incident Management
- issue resolution
- Jira
- Kanban
- KPI Management
- Leadership
- Mentorship
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Multidisciplinary Coordination
- Multitasking
- Negotiation
- Operations Management
- Organizational Transformation
- People leadership
- Performance Monitoring
Experience
Project Manager
Benevity
Mar 2025 to Present
• Coordinated end-to-end delivery of client reporting projects by leading scoping calls with solution teams, defining project scope in Statements of Work, and aligning technical teams on deliverables and timelines, reducing report preparation time across active delivery cycles. • Established delivery roadmaps, project dashboards, and standardized intake workflows in Jira, managing team capacity across concurrent engagements and tracking real-time KPIs, which improved leadership visibility and cut cross-team dependency blockers. • Tracked project risks, issues, and dependencies across concurrent engagements by maintaining status logs and escalation paths, surfacing blockers early to keep delivery commitments and schedules on track. • Facilitated communication between business and technical teams by running standups, managing change requests, and leading user acceptance testing before each release, maintaining audit-ready documentation and achieving 100% compliance readiness. • Standardized requirements and reporting documentation by using AI tools to turn complex business needs into structured specifications, improving consistency across reporting teams and reducing manual authoring effort by 15%. • Streamlined client onboarding and post-go-live adoption by designing intake processes, support protocols, and handover templates, ensuring secure data handling and consistent delivery across all reporting engagements.
Office Coordinator
Trail Appliances
Jun 2024 to Mar 2025
• Reduced billing errors and protected client satisfaction by implementing structured invoice validation processes and coordinating with finance teams to resolve discrepancies before they affected cash flow. • Maintained departmental records, inventory data, and logistics documentation by monitoring and updating tracking systems, keeping data accurate and accessible for stakeholder reporting and operational planning.
Sales Consultant, Operations
Bell Canada
Apr 2023 to May 2024
• Managed high-volume sales events including Black Friday and Boxing Day by building team coordination and resource allocation plans, achieving a 25% increase in sales volume while sustaining 97% customer satisfaction. • Consolidated sales reports, performance metrics, and operational data in Microsoft Office and SharePoint, enabling data-driven decisions for management and supporting consistent achievement of targets.
Project Coordinator
TATA Consultancy Services (TCS)
Aug 2019 to Dec 2023
Project 1: Tableau Dashboard Monitoring and Support | Budget: ~$2M–5M Project 2: Salesforce CRM Development & Optimization | Client: Eli Lilly & Company | Budget: ~$2M–5M • Owned quality and delivery of Tableau dashboards end to end by monitoring performance, triaging and tracking defects in Jira, coordinating resolution with technical teams, and running structured validation before each release, sustaining 99.9% uptime and 100% audit-ready documentation. • Partnered with business stakeholders, engineering, and design teams to define reporting requirements, assess solution feasibility, and translate data needs into technical tasks, reducing rework through early alignment on scope and design. • Analyzed reporting workflows to find inefficiencies and put process improvements in place, including issue-management workflows and tracking templates, improving SLA compliance and reporting accuracy. • Led Agile ceremonies across the program, including standups, sprint planning, backlog grooming, reviews, and retrospectives, by setting agendas, removing impediments, and coordinating engineering handoffs, achieving a 95% sprint delivery success rate. • Monitored sprint velocity, team capacity, and Definition of Done criteria through Jira dashboards, improving sprint predictability and reducing carry-over work by keeping scope and delivery targets aligned. • Drove delivery of a 100+ person AWS cloud migration by leading requirement sessions, presenting progress and feature walkthroughs to Eli Lilly client leadership, and acting as the engineering-to-client liaison to resolve blockers and hold on-time delivery. • Strengthened project governance by implementing a real-time action log across Jira, Confluence, and Azure DevOps and producing periodic status reports for management, sustaining 100% SLA compliance while reducing bottlenecks across the project lifecycle. • Coached team members on Agile practices and delivered structured knowledge-transfer sessions to onboard new members and document institutional knowledge, contributing to a 20% improvement in task completion rates.
Education
University Canada West (UCW)
Master of Business Administration (MBA)
2023 to 2024
Panjab University
Bachelor of Science, Computer Applications
2016 to 2019
Licences & certifications
PSM I
Scrum.org
Agile Project Management
PMI
PMP