Assistant Store Manager | White Oaks

Original job posting

Support sales performance and deliver exceptional customer experiences while overseeing store operations in the absence of the Store Manager. Lead, coach, and develop a high-performing team to drive overall store success.

Job details

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia. Lead a passionate team at Michael Hill White Oaks as an Assistant Store Manager, where you'll support sales performance, deliver exceptional customer experiences, and help drive store success. We are looking for a motivated leader with strong retail experience, open availability, and a commitment to coaching and developing high-performing teams Location: London, N6E 1Z2 What can we offer you? A tiered commission structure, where the more you sell the more you earn Dedicated training programs to set you up for success by building product knowledge Enjoy a competitive extended benefits package including health, dental and employee assistance program Exclusive Team Member Pricing You will have access to a dedicated training and development programs to set you up for success and enable career growth You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders Reward and recognition and celebration of your success through awards nights and team events You will enjoy great work life balance by knowing your schedule 4 weeks in advance The Salary range for this position is between $50,000-$53,000 based on relevant experience More About You Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs Confidence to oversee store operations alongside and in the absence of the Store Manager A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store A desire to provide an outstanding experience for both customers and team members Supporting the visions and goals of the business About This Role The Assistant Manager position at Michael Hill White Oaks is an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career. We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect. You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People. Join our team. We look forward to reviewing your application. If we think you would be a great fit, we will invite you to complete a short video interview and take it from there. Requests for accommodation can be made at any stage of the recruitment process. This is an active vacancy, and we use AI- assisted tools to help assess applications based on job-related criteria. Michael Hill is certified by the Responsible Jewellery Council

What you’ll do

Support sales performance and deliver exceptional customer experiences while overseeing store operations in the absence of the Store Manager. Lead, coach, and develop a high-performing team to drive overall store success.

Requirements

Requires proven experience delivering results in a driven sales environment with a strong understanding of KPIs. Must possess leadership skills to motivate a team and a customer-centric focus for maintaining client relationships.

Benefits

• Tiered Commission Structure • Dedicated Training Programs • Health Insurance • Dental Insurance • Employee Assistance Program • Exclusive Team Member Pricing • Career Growth Opportunities • Mentorship • Reward And Recognition Awards • Team Events • Predictable Scheduling

Listed skills

• Leadership · Preferred
• Staff Development · Preferred
• Client Relationship Management · Preferred
• Conflict Resolution · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Sales Performance
• Customer Experience
• Team Coaching
• KPI Management
• Store Operations
• Client Relationship Management
• Leadership
• Staff Development
• Conflict Resolution

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support