Service Writer
The Service Writer is responsible for enhancing retail sales and profitability by coordinating automotive repair transactions and managing customer service issues. Key duties include developing estimates, interpreting inspection results with technicians, and overseeing daily store operations.
- On-site
- Hamilton, ON
- Posted May 25, 2026
- 1 position
Job summary
Benefits: Company parties Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Tuition assistance At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues. Develop and present estimates, source parts and sell jobs to customers Interpret inspection results (working with Technician) and present results to customers Oversee the processes of work order preparation and scheduling Respond to customer service concerns and problems Act in a store management capacity as needed on day-to-day operational activities Enhance the effectiveness of Human Resources and quality of service through providing training to service providers Monitors and control facility and asset utilization Enforce compliance with environmental and safety regulations and statutes Qualifications Associate Degree or Equivalent At least 1-year related experience in the automotive service business ASE certifications as required Current and valid driver’s license Supervisory and management skills Service diagnosis and technical skills Business mathematical aptitude Ability to work a flexible schedule including weekends, evenings, and holidays
What you’ll do
The Service Writer is responsible for enhancing retail sales and profitability by coordinating automotive repair transactions and managing customer service issues. Key duties include developing estimates, interpreting inspection results with technicians, and overseeing daily store operations.
Requirements
Candidates must have an Associate Degree or equivalent and at least one year of experience in the automotive service business. A valid driver's license and ASE certifications are required, along with strong supervisory and technical skills.
Benefits
• Company parties • Competitive salary • Employee discounts • Flexible schedule • Free uniforms • Opportunity for advancement • Training & development • Tuition assistance
Listed skills
- Customer servicePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Retail Sales
- Customer Service
- Service Scheduling
- Estimating
- Parts Sourcing
- Work Order Preparation
- Store Management
- Staff Training
- Environmental Compliance
- Safety Regulations
- Service Diagnosis
- Technical Skills
- Business Mathematics
- Automotive Service Excellence (ASE) Certification
- Valid Driver's License
- Automotive Services
- Management
- Mathematics
- Scheduling
Job areas
- Trades
- Customer Service & Support
- Retail
- Management & Leadership
- Transportation
- Service Writer
- Automotive Customer Service Representative
- Contact Centre Information Clerks
- Customer Service Representatives
Additional details
- Minimum education
- College diploma
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 40 hours per week