CIAM Technical Support Analyst – Ping Identity

Canada
Remote
Posted Oct 17, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Direct apply is available

Job summary

Provide L1–L3 operational support for an enterprise CIAM platform, troubleshooting authentication, authorization, login, password reset, MFA, and access issues. Investigate and resolve incidents, manage escalations against SLAs, collaborate with technical and business teams, communicate with customers, and document resolutions and recurring issues.

Job details

Location: Remote – Anywhere in Canada Duration: 6-month contract, with strong potential for extension Openings: 3 Opportunity Overview One of Millenilink's clients in the managed services industry is seeking three (3) CIAM Technical Support Analysts for six-month contracts, with strong potential for extension. The successful candidates will provide day-to-day operational support for an enterprise Customer Identity and Access Management (CIAM) platform, troubleshooting issues ranging from routine password resets and authentication failures to complex Level 3 (L3) technical incidents. Ping Identity experience is preferred; however, candidates with strong experience supporting other enterprise CIAM platforms will also be considered. This is a customer-facing role requiring excellent communication skills and the ability to collaborate with both business users and technical stakeholders. Key Responsibilities Provide L1–L3 operational and technical support for an enterprise CIAM platform. Troubleshoot authentication, authorization, login, password reset, MFA and access management issues. Investigate complex incidents through log analysis, configuration reviews and integration troubleshooting. Manage incidents, service requests and escalations in accordance with established SLAs. Collaborate with application, infrastructure, security and identity management teams to resolve issues. Communicate directly with customers and technical stakeholders regarding incident status and resolution. Document troubleshooting procedures, resolutions and recurring issues. Mandatory Qualifications In order to qualify for this opportunity, candidates MUST HAVE: Hands-on experience supporting an enterprise CIAM platform in a production environment, including Ping Identity or comparable solutions such as: PingOne for Customers / PingOne Advanced Identity Cloud ForgeRock Identity Platform Auth0 / Okta Customer Identity SAP Customer Data Cloud (Gigya) Strong L2/L3 troubleshooting experience involving customer authentication, authorization and identity-related incidents. Working knowledge of OAuth 2.0, OpenID Connect (OIDC), SAML and SSO. Experience with incident management, ticket resolution and technical escalations. Excellent customer-facing communication skills, with the ability to engage effectively with both non-technical customers and technical stakeholders. Strong analytical and problem-solving skills, with the ability to work independently in a remote environment. Nice-to-Have Qualifications Direct experience supporting Ping Identity CIAM environments, including PingFederate, PingAccess, PingDirectory or PingOne DaVinci. Experience troubleshooting REST APIs, authentication logs and identity integrations. Familiarity with ITIL processes and managed services environments. Experience supporting large enterprise customers. Location: Candidates must be based in Canada. This opportunity is fully remote.

What you’ll do

Requirements

Candidates must have production support experience with an enterprise CIAM platform and strong L2/L3 troubleshooting experience involving identity-related incidents. They must understand OAuth 2.0, OIDC, SAML, and SSO, have incident and escalation experience, and communicate effectively with customers and technical stakeholders.