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- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Build and configure a ServiceNow CSM MVP using established requirements and designs, including case management, workflows, SLAs, routing, customer-facing processes, and integrations. Support testing, defect resolution, deployment, and go-live readiness while communicating progress, risks, and blockers.
Job details
Millenilink is looking for a ServiceNow CSM Developer to support a customer-facing ServiceNow CSM implementation for a leading consulting client. This is a hands-on development role focused on delivering an MVP Customer Service Management (CSM) solution. The architecture, requirements, workflows, and integrations have already been defined, and the team is looking for someone who can jump into an active project, take ownership of the build, and help drive the solution through to go-live. Where You'll Make an Impact Build and configure ServiceNow Customer Service Management (CSM) solutions based on existing requirements and solution designs. Configure and enhance case management, forms, workflows, SLAs, routing, channels, and customer-facing processes. Develop and customize platform functionality using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Support implementation of ServiceNow integrations and APIs, leveraging out-of-the-box functionality where possible. Troubleshoot integration issues related to authentication, data mapping, and data flows. • Work closely with internal delivery teams to complete remaining development and configuration activities. • Support testing, defect resolution, deployment activities, and MVP go-live readiness. • Provide ongoing updates regarding development progress, risks, and blockers throughout the engagement. What You Bring • Strong hands-on experience developing and implementing solutions within ServiceNow Customer Service Management (CSM). • Proven experience configuring case management, workflows, forms, SLAs, customer portals, and related CSM capabilities. • Strong knowledge of ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, and Glide scripting. • Experience with Flow Designer, UI Policies, UI Actions, and ServiceNow data models. • Experience working with REST APIs, integrations, Integration Hub, and authentication methods. • Ability to implement pre-defined technical designs and quickly contribute within an existing project environment. • Experience delivering solutions in fast-paced consulting engagements with aggressive timelines. • Strong communication skills and ability to work independently in a remote environment. Nice to Have • Experience with additional ServiceNow modules such as ITSM, HRSD, IRM, ITOM, or SPM. • Previous consulting experience with firms such as DeloiYe, Accenture, KPMG, EY, PwC, CGI, IBM, Capgemini, Cognizant, or Infosys. • Experience delivering reusable ServiceNow products, accelerators, or asset-based solutions.
What you’ll do
Build and configure a ServiceNow CSM MVP using established requirements and designs, including case management, workflows, SLAs, routing, customer-facing processes, and integrations. Support testing, defect resolution, deployment, and go-live readiness while communicating progress, risks, and blockers.
Requirements
Requires strong hands-on ServiceNow CSM implementation experience, including case management, workflows, forms, SLAs, scripting, Flow Designer, and integrations using REST APIs and authentication methods. Candidates should be able to implement predefined designs, contribute quickly in a fast-paced consulting project, and work independently with strong communication skills.
Listed skills
- REST APIs · Preferred
- case management · Preferred
- Troubleshooting · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- ServiceNow Customer Service Management
- Case Management
- Workflow Configuration
- ServiceNow Scripting
- Business Rules
- Client Scripts
- Script Includes
- Glide Scripting
- Flow Designer
- UI Policies
- REST APIs
- ServiceNow Integrations
- Integration Hub
- Authentication
- Customer Portals
- Troubleshooting
Job areas
- Technology
- Software
- Consulting
- Customer Service & Support