Full-time Shift Lead (CAG1 Hillside Center)

Job summary

The Shift Lead is responsible for overseeing daily store operations, including cash handling, opening and closing procedures, and maintaining store cleanliness. They also provide leadership by training, coaching, and managing team members to ensure high standards of customer service and operational compliance.

Job details

Job description We are looking for a Full-time Shift Lead to join us in our Hillside Center location. Address: 1644 Hillside Ave #21, Victoria, BC V8T 2C5 Responsibilities: Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard Carry keys and alarm codes; perform standardized opening and closing procedures Train, develop, and coach team members; ensure accountability and compliance of all members Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety Manage teams of up to 4 people at a time; delegate tasks and breaks Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties Act as a Store Manager when in lieu of a Store Manager on shift Oversee store cleanliness and maintenance as per company standard. Collaborate with management to organize and set up store promotions. Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments. And any other duties as assigned Qualifications: Minimum of High School Graduate Eligible to work in Canada Flexible work hours and times Skills & Experience Required: Exceptional customer service skills Self-driven and motivated Energized and outgoing Proactive and organized Excellent communications and interpersonal skills Team player Experience in Retail stores is an asset

What you’ll do

The Shift Lead is responsible for overseeing daily store operations, including cash handling, opening and closing procedures, and maintaining store cleanliness. They also provide leadership by training, coaching, and managing team members to ensure high standards of customer service and operational compliance.

Requirements

Candidates must have a high school diploma and be eligible to work in Canada. Previous experience in a retail environment is considered an asset, along with strong communication and organizational skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Team leadership
• Staff training
• Conflict resolution
• Inventory management
• Merchandising
• Operational compliance
• Communication
• Organization
• Problem solving
• Time management
• Cash Handling
• Accountability
• Deposit Accounts
• Management
• Cleanliness
• Customer Service
• Interpersonal Communications
• Loss Prevention

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Shift Leader
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

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