Information Desk Coordinator / Customer Service Specialist Intermediate

Job summary

Serve as the department’s primary receptionist, assisting visitors and callers, managing visitor badges, and directing people to appropriate staff or resources. Coordinate conference rooms, facilities requests, parking and transit agreements, operational communications, and coverage for other facilities functions.

Job details

Working Title: Information Desk Coordinator Job Class: Customer Service Specialist Intermediate Agency: Children Youth & Families Dept Job ID: 97489 Location: St. Paul Telework Eligible: No, on-site requirement Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/10/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted. Date Posted: 10/03/2026 Closing Date: 10/19/2026 Hiring Agency/Seniority Unit: DCYF / AFSCME Division/Unit: DCYF / DCYF Management / Operations Work Shift: Day Shift Work Hours: 8:00AM - 4:30 PM Days of Work: Monday - Friday Travel Required: No* Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually Classified Status: Classified Bargaining Unit/Union: 206 - Clerical/AFSCME Work Area: (Required for AFSCME) FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. *Telework (Within Minnesota or neighboring states) and flexible hours options are available. This position provides on-site administrative support work This position provides administrative support work, providing a variety of detailed, procedural program information and services to external customers. Position often explains procedures and guidelines for multiple program areas and resolves internal and external customer problems by applying multiple information sources. Acts as primary receptionist to visitors of the Department of Children, Youth and Families. Determines visitor’s needs and directs to appropriate solutions. Supports agency conference rooms by providing technical assistance and acting as a subject matter expert and liaison with MNIT on conference room technology. Works with internal customers on scheduling conflicts, room set-up and other meeting room logistics. Reviews and assigns work orders, acts as liaison with maintenance and cleaning personnel on day-to-day building needs and provides internal and external customer service functions at the reception desk. Processes parking contracts and metro transit passes. Covers other facilities related duties including mailroom, central supply or other critical business functions to ensure agency operations are fully operational. Responsibilities Include Acts as primary receptionist to visitors of the Department of Children, Youth and Families. Determines visitor’s needs and directs to appropriate solutions. Distribute, collect and monitor visitor badges and sign in process to comply with DCYF policies and procedures. Answer all incoming calls to DCYF main line, determine callers’ needs and connect caller to the requested information, appropriate staff, or other resource that may extend beyond the department to ensure their needs are met. Maintain an agency operations procedure guide containing procedures for each type of call or resource needed to ensure seamless customer service. Work collaboratively with Facilities, Operations and Communications staff to implement and coordinate the division’s intranet site updates and agency-wide Facilities related e-mails according to department policies, procedures and guidelines. Serve as first point of contact for agency employees regarding events, safety issues, general facility issues or work orders and answering related questions. Conference room scheduling, set-up, technology support and readiness are supported to meet departmental needs. Process and track parking contracts and metro pass agreements for agency staff. Work with Financial Operations division to submit necessary payroll and contract forms. Provide coverage across facilities team. Minimum Qualifications To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.** Variety of experiences working effectively with others from different backgrounds and cultures. Skill in customer service to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence. Skill in database management sufficient to develop and maintain databases and calendars for staff. Skill in customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers. Knowledge of communications sufficient to explain the reasons for transactions and procedures, rules, and regulations to so that others understand the information they are being given. Preferred Qualifications One (1) or more years of experience providing professional front desk or receptionist support. Ability to manage visitor access, facility or building security systems, and handle confidential or sensitive information appropriately. Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and accuracy. Skill in customer service to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence). Variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components: Reference check Criminal Background check Fingerprinting check (MNJIS/CJIS) Driver’s License Check Personnel File Review: all current and former public sector employees How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about the position, contact Abbie Stone at Abbie.Stone@state.mn.us. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Luis Hernandez-Cuate at Luis.Hernandez-Cuate@state.mn.us. If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Children, Youth and Families ADA Coordinator at 651-431-4945 or DCYF ADA at ada.dcyf@state.mn.us. About The Department Of Children, Youth And Families Department Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions. This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs and practices. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your Benefits May Include Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

What you’ll do

Serve as the department’s primary receptionist, assisting visitors and callers, managing visitor badges, and directing people to appropriate staff or resources. Coordinate conference rooms, facilities requests, parking and transit agreements, operational communications, and coverage for other facilities functions.

Requirements

Applicants need customer service experience and the ability to communicate procedures clearly, manage databases and calendars, and resolve difficult or escalated customer issues. The role also requires working effectively with people from diverse backgrounds; preferred qualifications include at least one year of front desk or receptionist experience and experience handling visitor access or sensitive information.

Benefits

• Paid Vacation And Sick Leave
• 12 Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Coverage
• Paid Parental Leave
• Pension Plan
• Employer-Paid Life Insurance
• Short-Term And Long-Term Disability Insurance
• Tax-Free Expense Accounts
• Training And Professional Development
• Tuition Reimbursement
• Public Service Loan Forgiveness Program
• Employee Assistance Program

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception And Front Desk Support
• Visitor Management
• Telephone Support
• Written Communication
• Database Management
• Calendar Management
• Conflict Resolution
• Policy And Procedure Communication
• Conference Room Scheduling
• Conference Room Technology Support
• Facilities Coordination
• Work Order Management
• Parking And Transit Pass Administration
• Multitasking
• Cross-Cultural Communication

Job areas

• Customer Service & Support
• Administrative
• Government & Public Sector
• Management & Leadership

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