Sales Associate - Real Sports Memorabilia

Job summary

You will be responsible for delivering championship customer service to fans at Real Sports Memorabilia locations. Duties include greeting fans, processing payments via POS systems, and maintaining an organized work environment.

Job details

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. ** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. ** Job Description As a valuable member of the Retail & Merchandising team, you will be responsible for the delivery of championship customer service to fans at our Real Sports Memorabilia locations. Your approach to sales goes beyond just a sale as you create an individualized, seamless, safe, and fun fan experience. RESPONSIBILITIES Greet fans promptly and enthusiastically. Provide friendly and informed responses to inquiries regarding our Memorabilia items. Ability to take customer payments and package sold items. Operate POS handheld credit card machine. Keep the work area clean and organized. Each shift is approximately five hours. Adhere to MLSE service standards and policies, as well as Real Sports Memorabilia Scheduling & Availability Policy Work in compliance with the provisions of the Occupational Health & Safety Act. QUALIFICATIONS Must be available to work evenings, weekends and holidays as required Previous experience in retail environment an asset Excellent interpersonal and communication skills Familiarity with the City of Toronto and tourist attractions an asset Must work well under pressure while handling multiple tasks simultaneously Self-starter who takes accountability A positive, winning attitude, incorporating integrity, confidentiality, and discretion Knowledge in hockey & basketball as sports memorabilia an asset Job Posting Compensation Range/Rate: $17.60 / hour We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

What you’ll do

You will be responsible for delivering championship customer service to fans at Real Sports Memorabilia locations. Duties include greeting fans, processing payments via POS systems, and maintaining an organized work environment.

Requirements

Candidates should have excellent interpersonal skills and the ability to work under pressure while handling multiple tasks. Previous retail experience and knowledge of hockey and basketball are considered assets.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Point of sale systems
• Communication
• Interpersonal skills
• Cash handling
• Organization
• Multitasking
• Accountability
• Sports knowledge
• Hockey knowledge
• Basketball knowledge
• Self-Starter
• eSports
• Service Standards
• Customer Service
• Confidentiality
• Occupational Safety And Health
• Merchandising
• HP OpenView
• Transferable Skills Analysis
• Scheduling

Job areas

• Retail
• Customer Service & Support
• Sales
• Sports & Recreation
• Team Sports Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons