Senior Operations & Delivery Manager

Job summary

Establish and improve delivery standards, capacity planning, financial tracking, risk management, and handoffs across sales, delivery, and renewals. Develop team enablement and training, lead process and AI improvements, and support retention, culture, and working-model decisions.

Job details

Senior Operations & Delivery Manager Vancouver, BC | Hybrid (3-4 days in-office) | CAD $ 100,000-140,000 | Full-time About Monachus Monachus helps early-stage startups build scalable systems for compliance, security, and operations. Without the chaos. We're a small, high-trust team based in Vancouver, BC, and our clients are spread across North America. We work closely with founders and technical teams who are moving fast and need security and compliance done right, not just done. “Monachus” is Latin for monk, meaning diligent, dedicated, wise. If you care about doing high-quality work, being hands-on in the world of compliance, learning constantly, and having real ownership over outcomes, this is the kind of place where that actually happens. The Role We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms that support consistent, high-quality client delivery. You’ll play a key role in building and improving these practices. You’ll work closely with leadership and delivery teams to support smooth, consistent client engagements and strengthen the way Monachus operates as it grows. What You'll Do Own delivery standards. Define how engagements kick off, run, and close, and hold the team to them. Plan capacity ahead of demand. Match the pipeline to people so deadlines hold and nobody burns out. Protect delivery health. Track billing accuracy, utilization, and engagement profitability, and act on what the numbers show. Get ahead of risk. Spot delays and scope issues early, and make sure clients hear about them from us first. Connect the lifecycle. Close the gaps between sales, delivery, and renewal so nothing gets dropped at handoffs. Build enablement. Create onboarding, communication training, and meeting frameworks that raise the bar for every consultant. Drive change. Prioritize process and AI improvements with a clear business case, and bring the team along. Support the team. Partner on retention, culture, and working-model decisions as we grow. What We're Looking For Experience & Background 5+ years in delivery operations, PMO, or professional services operations Experience running resourcing and capacity planning across multiple client engagements at once Have owned or closely managed delivery financials like billing, utilization, and margin Experience building delivery processes from scratch at a growing company, not just kept existing ones running Communicate directly and clearly with clients, consultants, and leadership Are comfortable with ambiguity and broad ownership in a startup environment Tools & Systems Comfortable using project-management and time-tracking tools to coordinate work and maintain delivery visibility. Able to build and maintain reporting on capacity, utilization, and engagement performance. Uses AI tools thoughtfully to improve planning, documentation, reporting, and day-to-day operations. Bonus Points Exposure to GRC, SOC 2 or security/compliance is a plus. Experience leading AI adoption or other change initiatives Experience designing and delivering consultant training or professional-skills workshops. Culture Fit Matters at Monachus You’ll Thrive Here If You Constantly look for ways to improve systems, workflows, and delivery quality Collaborate well and prioritize alignment over ego Can take direction, follow operating systems, and improve them instead of fighting them Move fast without sacrificing quality Take ownership and operate with high accountability Enjoy building scalable processes and improving how work gets done Are curious about new tools and technologies and actively experiment with AI to improve how work gets done Why Monachus Direct impact with startup founders and leadership teams Small, high-trust team with autonomy Strong focus on quality, structure, and continuous improvement Work that values originality, depth, and thoughtful execution over templates or audit checklists Applications are reviewed on a rolling basis. We review every application. If you're a fit, someone from our team will reach out within 5 business days to introduce themselves and share next steps.

What you’ll do

Establish and improve delivery standards, capacity planning, financial tracking, risk management, and handoffs across sales, delivery, and renewals. Develop team enablement and training, lead process and AI improvements, and support retention, culture, and working-model decisions.

Requirements

Requires 5+ years in delivery operations, PMO, or professional services operations, including multi-engagement capacity planning and experience managing delivery financials. Candidates should have built processes in a growing company, communicate clearly with clients and teams, be comfortable with ambiguity, and use project-management, time-tracking, reporting, and AI tools effectively.

Listed skills

• Change Management · Preferred
• Risk Management · Preferred
• Reporting · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Delivery Operations
• Capacity Planning
• Resource Management
• Delivery Financial Management
• Billing Accuracy
• Utilization Tracking
• Engagement Profitability
• Risk Management
• Client Communication
• Process Improvement
• Change Management
• AI Adoption
• Reporting
• Consultant Training
• Project Management Tools
• Time-Tracking Tools

Job areas

• Management & Leadership
• Consulting
• Technology
• Finance & Accounting

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