Motion RecruitmentVerified Job Source

IT Support/ Bilingual

Montreal, Quebec, Canada
Remote
Posted Sep 24, 2026
1 position

US$24–US$28 / hour

Opens an external site

Employment type: Contract
Experience level: Mid-level · 2+ years
Apply by: Oct 21, 2026
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Montreal, Quebec, Canada
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Provide hands-on technical support for hardware, software, and connectivity issues while managing cases from diagnosis to resolution. Collaborate with cross-functional teams to ensure high-quality service for users of assistive and accessibility-focused technologies.

Job details

Join a technology organization building specialized solutions that make digital information and everyday technology more accessible. This is an opportunity to combine hands-on technical troubleshooting with meaningful customer impact, supporting users and partners who rely on assistive and accessibility-focused technology in their daily lives. You’ll become a trusted technical resource, taking ownership of cases from initial diagnosis through resolution while working across hardware, software, connectivity, and product functionality. The role offers exposure to technologies in the same space as screen readers, braille displays, OCR solutions, accessible mobile devices, and adaptive computing tools. It’s a strong fit for someone who enjoys solving technical problems, communicating with customers, and seeing the direct impact of their work. Required Skills & Experience Bilingual French and English communication skills, with the ability to confidently provide technical support and explain troubleshooting steps to customers and partners in both languages. Hands-on technical support experience across software, hardware, peripherals, connectivity, configuration, and product functionality, with a strong ownership mindset from initial investigation through resolution. Experience with accessibility or assistive technology, or exposure to comparable tooling such as screen readers, braille interfaces, OCR technology, adaptive devices, or accessible computing solutions. Desired Skills & Experience. Experience working with CRM, ticketing, or customer support platforms to maintain detailed technical histories and provide customers with timely, proactive updates. Daily Responsibilities Hands-On Engineering: 75% Team Collaboration & Cross-Functional Work: 25% You Will Receive The Following Benefits Medical, Dental, and Vision Insurance Vacation Time Current Vacancy: Yes Use of AI in Hiring: No Applicants must be currently authorized to work in Canada on a full-time basis now and in the future. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment’s Employment Accommodation policy. Applicants need to make their needs known in advance. Posted By: Adrian Cronk

What you’ll do

Requirements

Candidates must be bilingual in French and English with proven experience in technical support and troubleshooting. Familiarity with assistive technologies or adaptive computing tools is required for this role.