Banquets - Captain

Job summary

Direct and oversee events, including room setup, event execution, and food and facility quality control, to deliver a successful guest experience. Lead, train, and mentor the event team; handle guest inquiries, quotes, invoices, and complaints; and cover the Event Manager’s responsibilities when needed.

Job details

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. WHAT'S IN IT FOR YOU: Competitive Wages Complimentary meals when working Guaranteed Work hours Opportunity for growth within our company Personal development and mentorship from Event Manager Discount card for our restaurants (Moxies, Chop, Denny’s, Shark Club and Rockford) Employee discount and Friends & Family discount for all Northland affiliated brands including Grouse Mountain, Revelstoke Mountain Resort Flexible work schedule(days, evenings & weekends) THE ROLE: To direct and control events in the facility at an excellent level while maintaining and abiding by all standards, policies and/or procedures set forth by our company Providing leadership, training, and mentorship for our event team Managing guest inquiries and customer service, including creating event quotes, invoices and guest complaints Attending weekly EO meetings with the Chef & Event Manager to ensure culinary excellence Oversee & perform Event Execution to ensure a successful guest experience; set-up of event rooms & porters, quality control food and facility Ability to take on Event Manager’s roles & responsibilities due to illness or vacation Competencies & Character Attention to detail Professional presentation & appearance standards Remains calm under pressure High level organization & planning Strong Computer Skills including Microsoft Word, Excel, Microsoft Teams & Outlook Excellent communication skills- written & verbal Ability to stand for long periodsof time;bending, and lifting upto 50lbs Positive attitude, and ability to uplift your team Strong leadership skills Flexible availability Ability to speak French considered an asset We believe that by taking care of our team members, we create a positive atmosphere that benefitsboth our employees and our guests. We support the well-being and growth of team members in all aspects of their life, in and outside of work, which is why we are committed to providing industry-leading benefits and unmatched hospitality and travel perks. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application. Northland Restaurant Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Northland Restaurant Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Northland Restaurant Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email hr_restaurants@northland.ca. Northland Restaurant Group takes seriously its obligations under the Human Rights Code.

What you’ll do

Direct and oversee events, including room setup, event execution, and food and facility quality control, to deliver a successful guest experience. Lead, train, and mentor the event team; handle guest inquiries, quotes, invoices, and complaints; and cover the Event Manager’s responsibilities when needed.

Requirements

The role calls for strong leadership, organization, planning, communication, computer skills, attention to detail, and the ability to remain calm under pressure. Candidates must be able to stand for extended periods and bend and lift up to 50 pounds; flexible availability is required, and French is an asset.

Benefits

• Competitive Wages
• Complimentary Meals
• Guaranteed Work Hours
• Growth Opportunities
• Personal Development and Mentorship
• Restaurant Discounts
• Employee Discounts
• Friends and Family Discounts
• Flexible Work Schedule

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Guest Relations · Preferred
• Attention to detail · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Teams · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Event Management
• Team Leadership
• Training and Mentorship
• Customer Service
• Guest Relations
• Event Quoting and Invoicing
• Complaint Resolution
• Event Setup and Execution
• Food and Facility Quality Control
• Attention to Detail
• Organization and Planning
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft Outlook
• Written and Verbal Communication

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Food & Beverage

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